Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Symna Somasundharan

Symna Somasundharan

Pricing & Logistic Coordination
Dubai

Summary

Dynamic and results-driven professional seeking a challenging position in a growth-oriented organization where I can leverage my creative problem-solving abilities, enhance operational efficiency, and contribute to the overall success of the team. Eager to drive innovation, foster continuous learning, and take on new responsibilities that support both personal growth and professional development.

Overview

2026
2026
years of professional experience
3
3
Languages

Work History

Pricing & Logistic Coordination

Capeline Shipping
04.2024 - Current
  • Developed and led pricing strategies by analyzing market trends, shipping costs, and customer needs to create competitive, profitable proposals; supported sales teams with tailored quotations that aligned with business goals.
  • Benchmarked competitor rates and optimized cost structures, ensuring pricing remained competitive while maintaining service quality and profitability across various shipping lanes.
  • Coordinated logistics operations, managing freight scheduling, carrier selection, and documentation to ensure timely and compliant shipments for both domestic and international routes.
  • Oversaw shipment workflows, including route planning, inventory tracking, and vendor coordination, to reduce turnaround times and minimize errors in order fulfillment.
  • Processed shipping documents, quotations, contracts, and invoices, maintaining accuracy and smooth coordination between customers, sales, and operations teams.
  • Monitored supply chain performance, identified delays or inefficiencies, and worked with internal teams to improve operational workflows and service delivery.
  • Provided responsive customer support, resolving shipment issues, managing inquiries, and sharing timely updates to strengthen client relationships and satisfaction.
  • Worked closely with stakeholders, including freight forwarders, customs brokers, and warehouse teams, to ensure seamless coordination and effective risk management across the supply chain.

Pricing and Customer Service Executive

Ports Shipping
08.2022 - 04.2024
  • Delivered exceptional customer service, promptly addressing shipment inquiries and resolving concerns; maintained clear communication with clients to ensure high levels of satisfaction and trust.
  • Coordinated with carriers and internal teams—including freight forwarders, customs agents, and warehouse staff—to troubleshoot logistical challenges and maintain seamless delivery operations across sea, air, and road transport networks
  • Managed rate requests and negotiated shipping terms from multiple shipping companies to match precise customer requirements, ensuring both competitive pricing and adherence to service standards.
  • Prepared accurate shipment quotations, booking, and scheduling cargo movements based on client needs; collaborated closely with operations teams to confirm routes, documentation, and compliance with customs regulations.

Store Manager/Cashier

World of Titan/Titan Eye+
  • Led store operations and administration, overseeing daily functions at multiple locations (Thrippunithura and MG Road) to drive sales performance and achieve business targets.Managed and motivated staff to ensure excellent customer service, fostering a high-performance team culture and improving overall store sales.
  • Delivered exceptional customer service by providing tailored solutions to customer inquiries, resolving complaints, and promoting brand loyalty.Handled inventory management, ensuring stock levels were optimal and minimizing discrepancies in cash handling and sales transactions.
  • Efficiently managed point-of-sale systems, processing transactions and ensuring smooth cashier operations, while maintaining accurate financial records.
  • Coordinated promotional activities and managed visual merchandising to enhance the customer experience and maximize sales.

Travel and Logistics Consultant

Speedwings Academy
  • Checked flight availability and issued tickets for domestic and international travel using GDS or ticketing platforms, ensuring accurate passenger details, fare calculation, and timely confirmations.
  • Managed ticket cancellations and extensions, processing changes efficiently to minimize penalties and resolve booking adjustments according to airline rules and customer needs.
  • Handled special requirements and fare policies, such as child tickets, senior citizens, unaccompanied minors, group travel, and airline-specific waiver clauses; ensured full compliance with fare rules and optimized price benefits.

Office Administrator

Department of Fisheries
  • Prepared official proceedings and drafted letters for internal and external communication, ensuring clear, professional language and accurate representation of project updates and operational decisions.
  • Handled data entry tasks with attention to detail, accurately recording and organizing project-related information, reports, and communications for easy reference and efficient workflow management.
  • Designed project plans and documentation, including visual layouts, timelines, and process flowcharts to support proposal development, execution planning, and stakeholder presentations.
  • Coordinated with field staff to ensure smooth communication between on-ground teams and central management, tracked field activities, gathered real-time updates, and resolved day-to-day operational issues for timely project execution.

Education

Bachelors - Economics

Calicut University

IATA Foundation - undefined

Speedwings Academy
Kochi, Ernakulam

Diploma - Computer Applications

Certification Program

SSLC - undefined

BVMHS Kalparamba

Skills

  • Critical Thinking
  • Collaborative Communication
  • Risk Management
  • SAP/ETP/POS
  • Issue escalation
  • Customer relationship management
  • Supply chain operations
  • Client relations
  • Logistics analysis
  • Process optimization

Personal Information

  • Passport Number: T4500466
  • Visa Status: Employment Visa
  • ID Type: Passport
  • ID Number: T4500466
  • Gender: Female
  • Nationality: Indian

Timeline

Pricing & Logistic Coordination

Capeline Shipping
04.2024 - Current

Pricing and Customer Service Executive

Ports Shipping
08.2022 - 04.2024

IATA Foundation - undefined

Speedwings Academy

Diploma - Computer Applications

Certification Program

SSLC - undefined

BVMHS Kalparamba

Store Manager/Cashier

World of Titan/Titan Eye+

Travel and Logistics Consultant

Speedwings Academy

Office Administrator

Department of Fisheries

Bachelors - Economics

Calicut University

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Symna SomasundharanPricing & Logistic Coordination