T. Mahesh
Chennai
Summary
IT Infrastructure & Operations Manager with 12+ years of experience in managing enterprise IT systems, global service delivery, and IT operations. Skilled in cloud platforms (AWS, Azure), ITIL-based processes, and automation tools, with a proven track record of reducing downtime, improving SLA compliance, and optimizing IT costs. Strong leadership experience in managing cross-functional teams, implementing IT strategies, and driving digital transformation initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager – IT Operations
Nibav Lifts Pvt. Ltd.
Chennai
01.2023 - Current
- Leading IT operations across India and international offices, supporting 500+ users.
- Designed and implemented asset management strategy, reducing IT costs by 15%.
- Conducted IT audits ensuring 100% compliance with security and regulatory standards.
- Improved incident response times by 25% through automation and structured workflows.
- Oversaw network, server, and security infrastructure ensuring 99.9% uptime.
IT Manager
Skill-Lync
Chennai
12.2019 - 12.2022
- Directed IT service delivery across 6 global offices, ensuring SLA compliance and customer satisfaction.
- Migrated critical workloads to AWS, cutting infra costs by 20%.
- Managed full IT infra build-out projects (LAN, WAN, telephony, end-user support).
- Streamlined IT processes and SOPs, increasing SLA adherence from 85% to 97%.
- Mentored & led a team of engineers, improving support efficiency and knowledge sharing.
Senior Network Engineer
Chennai Public School
Chennai
07.2017 - 10.2019
- Managed IT infra of 300+ systems, printers, and network devices across the campus.
- Oversaw ADDS, DNS, DHCP, File Servers ensuring smooth IT operations.
- Configured and maintained LAN/WAN with Cisco routers and switches.
- Implemented Wi-Fi & security solutions to support 1,000+ users.
Desktop Support Engineer
Geetham Soft
Chennai
08.2013 - 05.2017
- Supported 60+ end-user systems, printers, and local LAN infrastructure.
- Provided desktop, OS, and application support ensuring 95%+ user satisfaction.
- Handled routine upgrades, backups, and troubleshooting.
Education
Diploma in Electronics & Communication Engineering -
Sri Durga Devi Polytechnic College
Kavarapettai01.2013
SSLC -
Govt. Hr. Sec. School
Madarapakkam01.2008
Skills
- IT operations and service delivery
- ITIL and SLA management
- Incident, change, and problem management
- Cloud platforms: AWS and Azure
- IT infrastructure management
- Security and firewall oversight
- Disaster recovery planning
- Automation and monitoring tools
- Zabbix expertise
- Team leadership and vendor relations
- Asset management strategies
- IT audits and compliance
- GWS administration
Certification
- AWS Solutions Architect – Associate, planned
- ITIL v4 Foundation, planned
Languages
- English
- Tamil
- Telugu
Timeline
Manager – IT Operations
Nibav Lifts Pvt. Ltd.
01.2023 - Current
IT Manager
Skill-Lync
12.2019 - 12.2022
Senior Network Engineer
Chennai Public School
07.2017 - 10.2019
Desktop Support Engineer
Geetham Soft
08.2013 - 05.2017
Diploma in Electronics & Communication Engineering -
Sri Durga Devi Polytechnic College
SSLC -
Govt. Hr. Sec. School
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