T. Parthiban

Job Responsibilities:

Accounts Payable and Lease Administration Process.

• Accountable for project deliveries meeting TAT and service level agreement.
• Accountable for the quality deliverables to the client.
• Weekly and monthly planning, and status updates to the client.
• Monitoring the efficiency of the project and tracking to keep within the budgeted time of the project.
• Analyze the performance of each team member, and motivate them to perform even better.
• In-depth knowledge of managing and overseeing training programs for new hires.
• Adhering to audit compliance.
• Preparing BCP plans from the Ops end and executing it.
• Developed and sustained client data protection knowledge within the team, ensuring 100% compliance with client data protection standards and regulations.
• Handled one of the major and most challenging portfolios, consisting of 5,000 sites.
• End-to-end lease administration process for the 5,000 sites.
• Year-end reconciliations.
• Preparation of Estoppels/SNDA (Subordination, Non-Disturbance Agreement)
• Updating the lease record when there is an amendment.
• Preparation of renewal/termination letters.
• Handling landlord queries and providing them with on-time solutions.

Job Profile: Account Payable:

• Account Payable process that includes rent statements, invoices, and legal actions, etc.
• Analyze the invoices and process the payments through checks or wire transfers to the respective accounts, per received statements or invoices.
• Processing payments to the taxing authorities on a quarterly or annual basis upon receiving the tax bills for buildings or land.
• Responding to the vendor's and landlord's questions through email.
• Processing the reconciliation with respect to rental payments.
• Preparing manual check requests and wire transfers as needed.
• Processing vendor maintenance activities, such as changing ownership and payment address on a request basis.
• Processing Certificate of Insurance requests from vendors.
• Preparing Estoppel and SNDA documents for the client, as per the requests from mortgagees and purchasers, and forwarding the same to the legal attorney department.
• Works on clients' accounts ledger depending upon the requirements.
• Assisting and guiding the team in processing their assignments in an accurate, timely, and organized manner.
• Handling all the vendor calls and disputes on behalf of the team, and providing the appropriate resolution to the team to maintain the noiseless deliveries.
• Trained a team and handled several special projects, such as lease payment quality, incorporating major landlords' payment amendments into the leases, and the overpayment recovery process, with 100% quality and TAT.
• 2010 and 2011 – Document management process (indexing and filing documents in client repository).
• 2011 and 2012 – Performed CAM, utility, and tax year-end billing reconciliation for various clients.

Other internal MIS activities

• Expertise in FMEA (drafting, maintaining, revisiting, updating, initiating, and monitoring the control plans, and rescaling the risk matrix).
• Maintaining the internal operational excellence documents (SIPOC, HLPM, DLPM, SWI, skill matrix, 3x3, etc.) up to date.
• Successfully completed the SOC audit every year and maintained the compliance requirements up to date.
• Served as the primary point of contact (SPOC) from the operations team to deploy the Email Validation Tool (EVT).
• Prepared and maintained SOPs, process maps, and taxonomy for lease abstraction, invoice processing, COI, COO, and COA.
• Preparing call reports and minutes of meeting for various processes.
• Preparing the monthly dashboard to be presented to the client.
• Expertise in issue handling.
• Actively organizing team activities, such as team lunches and gatherings.

Achievements and Recognition:

• Achieved the 'A TEAM' award – 2024.
• Retention Rockstar Team Lead Award – 2022
• Core Value Champion Award – 2018.
• Project Team of the Quarter – 2012
• Project Team of the Month – 2011.
• Bronze Award for initiating the highest Kaizen ideas, with more savings in 2011.
• Rewarded for a lot of other cultural and sports activities.