Mary Suji
Chennai
Summary
Professional with 17 years of experience in Health Operation Services. Expertise in communication, and interpersonal skills with ability to interact at all the levels. Quick to learn and implement new technologies, with a proven ability to manage assignments independently. SPOC for Chennai People Engagement (PPA) for entire Cigna
Overview
17
17
years of professional experience
Work History
Service Delivery Ops Specialist
Accenture Solutions Pvt, Ltd
Chennai
08.2007 - Current
- Lead and manage four team leads, seven SMEs, and 120 associates
- Creating the inventory reduction plan and monitoring the reduction with actual data
- Preparing a glidepath for production CPH, as well as for quality improvement and driving
- Being the SPOC of the data fetch automation tool, which helps the team with the quality.
- Being responsible for their quality, production, and other development criteria of the span.
- Prepare monthly performance reports for the senior management.
- Responsible for client deliverables, team adherence to the SLA, production, and on-time delivery.
- Process updates and client feedback sharing with the team.
- Responsible for client deliverables, team adherence to the SLA, production, and on-time delivery.
- Prepare quality action plan documents and ensure that the team adheres to them.
- Conduct weekly and monthly meetings with the team to make dynamic changes to the process based on the business requirements.
- Handle escalations, and work with the team to implement corrective actions.
- Root cause analysis for gaps in meeting SLAs and initiating appropriate actions.
- Owner of daily inventory reports, dashboard metrics, daily reviews, master production client reports, and executive scorecards.
- Participated in daily, weekly, and monthly review meetings.
- Motivate the team to work towards productivity, with quality in work.
Education
MBA - Operations Management
Anna University
ChennaiBA - English Literature
Quaid-E-Millath Government College of Arts and science
01.2006
HSC -
Presidency Girls Higher Secondary School
01.2002
Skills
- Operating system: Windows XP, Vista, Windows 7
- MS Office (Word, Excel, and PowerPoint)
- Working on CITIRX-based applications and Facets application
- Skilled in creating Excel reports and PowerPoint presentations
- Learning stage in Power BI
Accomplishments
- Excellence award for production and quality ( 4times - Individual & Teams)
- Summit award - Numero Uno - Monthly awards (5 times)
- Good Sumaritan award - Quarterly awards (3 times)
- Account Superstar - Quarterly awards (1 time)
Languages
- English
- Tamil
Timeline
Service Delivery Ops Specialist
Accenture Solutions Pvt, Ltd
08.2007 - Current
MBA - Operations Management
Anna University
BA - English Literature
Quaid-E-Millath Government College of Arts and science
HSC -
Presidency Girls Higher Secondary School
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