Taarun RajBhalan
Principle Software Engineer - Architect
Bangalore,India
Summary
• 17 years of experience in IT & ITES sector, of which 10 years of experience in Technical Support Operations for EMEA region, in Dell, & Managing a team of 5-8 people as Principal Architect in Performance Engineering & Application Support.
• Proven experience in managing stake holders across different cross functional teams and across different geographical location.
• Proven experience in Application Management and Technical support, Computer Hardware and Networking, Problem Management, Defect Management, Project Management, People management.
• Managing a team of 8 members in IT Service Desk & Application Support & deployment and has experience in project like Test Environment build outs, Process transitions, Application Onboarding.
• Currently working as a Performance Engineering Architect for the Performance Engineering team for Dell Technologies, managing a team 5-8 in India & Brazil
• Did 4 weeks secondment for Dell International Services Manila Philippines, of transitioning the process from Dell to OSP Partners successfully. Has been trained on Analytical Troubleshooting and Diagnosis at Dell Inc Bratislava Slovakia. Has worked in Malaysia for 2 weeks on Test Environment build out.
• Have extensive experience is working with cross functional teams across different geographical location and successfully delivering on the assigned task on time. Has a Bachelor’s Degree in Business Administration, with a Diploma on Computer Hardware and Networking.
Overview
17
17
years of professional experience
Work History
Principal Software Engineer – Performance Engg
Dell Technologies Inc, Dell International Services
Bangalore, Karnataka
05.2020 - Current
- Managing teams of 5-8 people, who are based out of India & Brazil
- Working with Directors and Stake holder for budget allocation and approval for upcoming fiscal years, for hiring resources
- Mentoring team members and helping them grow within organization
- Conducting interviews to onboard new talent
- Working with teams on appraisal tracking via feedback analysis through stake holder feedback via workday
- Finding new ideas and approach to optimize team performance and delivery
- Workload allocation in form of Stories & Features received by development teams and stake holders via Azure DevOps Cloud & JIRA
- Managing Performance testing as part IT Release Management Road map
- Working with Dev PO & PM to gather requirement on Performance testing deliverables
- Supporting performance team on infrastructure support and managing infra for Performance Engineering Organization
- Addressing Security Vulnerabilities for Performance Engineering Organization
- Driving 4DX goals for Performance Engineering Organization
- Driving Infrastructure compliance goal for Performance Engineering Organization
- Saved $20000 by implementing cost-saving initiatives that addressed long-standing problems on Infrastructure side
Principal Software Engineer – App Management
Dell International Services
Bengaluru, KA
11.2005 - 05.2020
- Managing teams of 5 people, who are based out of India & Brazil
- Working with Directors and Stake holder for budget allocation and approval for upcoming fiscal years, for hiring resources
- Mentoring team members and helping them grow within organization
- Conducting interviews to onboard new talent
- Working with teams on appraisal tracking via feedback analysis through stake holder feedback via workday
- Finding new ideas and approach to optimize team performance and delivery
- Managing, resolving, and documenting issues, event related to Systems & Environments availability
- Performs routine maintenance and fixes issues (Alerts) that are captured by monitoring tool
- Access management
- Deployment management to control changes to environments to ensure stability of environments.
- Internal Stake holder and Customer management, who are from Development, Test and Business Teams.
- Co-ordination of Environment issues with shared services team to ensure faster resolution.
- Defect and Incident management, through effective problem management process.
- Driving Innovation within teams.
- Identifying gaps in Process and Procedure and streamlining process by providing feedback to upper management and implementing changes to process.
- Developing broad knowledge of new and upcoming technologies.
- Managing stake holder escalation, by constantly interacting and building interpersonal skill.
Education
BBA - Business Administration
Allagappa University
Bengaluru, KAPUC - PCMB - PUC
IOUR
Bengaluru, KAHigh School Diploma -
Stracey Memorial High School
Bangalore 04.2001 -
Skills
People Management
Tools Experience
- Microsoft Azure DevOps (Team Foundation Server)
- Zabbix (Infra Monitoring)
- New Relic (APM)
- Riverbed (APM)
- Dynatrace (APM)
- Service Now (Incident Management & Change Management)
- Oracle Enterprise Manager (OEM) – Database Monitoring
- Confluence
Additional Information
- Award the Gold Call Award for Demonstrating Quality Service.
- Award for Customer Experience thrice Awarded on the spot
- Award twice for achieving the goal set by the business and for exceeding business expectation
- Bronze award for refreshing the Technical Support LAB and automating the process of NPI Product Allocation.
- Award on The Spot Award for driving Community Service initiative for the team
- Award Silver Award for successfully coordinating and building out Global Test Environments
- Dell Champion Award –for managing operation with zero escalation
- Award for Legacy of Good – March ‘19 Applause
- Award for eSupport Password Reset Activity
- Award for Legacy EMC Connectivity IOT application that were transitioned for EMS governance
- Award for addressing security vulnerabilities for Perf Org
- Award for delivering release over release project and addressing security vulnerabilities
Timeline
Principal Software Engineer – Performance Engg
Dell Technologies Inc, Dell International Services
05.2020 - Current
Principal Software Engineer – App Management
Dell International Services
11.2005 - 05.2020
High School Diploma -
Stracey Memorial High School
04.2001 -
BBA - Business Administration
Allagappa University
PUC - PCMB - PUC
IOUR
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