Summary
Work History
Education
Skills
Languages
Timeline
Generic

TABASSUM JABEEN

Hyderabad,TG

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Customer Support Executive

Amazon
Hyderabad, India (Remote)
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.

Customer Service Executive

Concentrix
Hyderabad, India (Remote)
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

SFS HIGH SCHOOL
Hyderabad, India

B.COM - COMPUTERS

ST.ANN'S DEGREE COLLEGE FOR WOMEN
Hyderabad, India

Skills

  • Complaint Handling
  • Complaint resolution
  • Front-end supervision
  • Empathy Display
  • Language Fluency
  • Quality Control
  • Computer Skills
  • Inbound Call Management
  • Call Center Operations
  • 28 wpm Typing Speed

Languages

English
Advanced (C1)
Hindi
Advanced (C1)

Timeline

Customer Support Executive

Amazon

Customer Service Executive

Concentrix

High School Diploma -

SFS HIGH SCHOOL

B.COM - COMPUTERS

ST.ANN'S DEGREE COLLEGE FOR WOMEN

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TABASSUM JABEEN