Tabbassum Ahra
Bangalore
Summary
Dynamic payroll manager with a proven track record at Empower, driving process improvements and enhancing operational efficiency. Expert in performance metrics and data analysis, fostering team collaboration and stakeholder communication. Skilled in budget management and recruiting, I excel in leading cross-functional initiatives that optimize resources and boost productivity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager Conversion Payroll
Empower
07.2015 - Current
- Drove strategic initiatives that streamlined payroll processes, enhancing team efficiency and minimizing errors.
- Coordinate with Payroll Vendors to facilitate seamless Payroll processing.
- Oversaw daily operations to ensure optimal process efficiency.
- Established performance metrics and key performance indicators (KPIs) for continuous monitoring.
- Analyzed performance data to pinpoint areas needing improvement.
- Fostered a collaborative work environment to boost morale and productivity.
- Built robust relationships with stakeholders to facilitate communication and support.
- Managed successful transitions for diverse sub-functions related to Payroll and Non-qualified functions.
- Facilitated the streamlining of SOPs through effective collaboration on the NIGO reduction project with upstream and downstream stakeholders.
- Drive standardization efforts for indicative data load templates.
- Proposed or approved modifications to project plans.
- Recruited and trained new employees to meet job requirements.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Created monthly reports for senior management summarizing operational performance metrics.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Operations Analyst
JP Morgan Chase
11.2014 - 07.2015
- Processed manual Full-Service payroll requests for 30 plans within three months.
- Trained new hires through effective knowledge transfer and skill development.
- Collaborated with onshore team’s subject matter experts to enhance process understanding.
- Conducted training sessions on Basic Excel, email etiquette, and presentation skills.
Senior Specialist
Fidelity Investments
04.2010 - 11.2014
- Conducted audits and quality checks on all transactions prior to payment processing.
- Managed reconciliation of payments using various client-provided components and calculation methods.
- Facilitated bi-weekly team meetings to enhance process knowledge and address improvements.
- Provided training for new hires, ensuring comprehensive understanding of processes.
- Handled escalations effectively, addressing issues promptly and implementing necessary fixes.
- Coordinated weekly and monthly status calls with the onshore team to ensure alignment.
- Served as subject matter expert (SME) support for team, enhancing overall efficiency.
Education
Bachelor of Commerce - Human Resources Management
St Josephs College
Bangalore04-2010
Skills
- Payroll administration
- Performance metrics
- Data analysis
- Process improvement
- Budget management
- Team building
- Stakeholder communication
- Standard operating procedures
- Operational efficiency
- Recruiting and interviewing
- Cross-functional leadership
- Presentation skills
- Leadership expertise
- Alteryx fundamentals
- SQL fundamentals
Certification
- Green Belt, ISO Certified (IMC)
- PMP trained
- ASPPA Certified
Projects
Production designing, NIGO Reduction, Template Standardization (FTE Save).
Awards And Scholarships
Rise Award
Timeline
Manager Conversion Payroll
Empower
07.2015 - Current
Operations Analyst
JP Morgan Chase
11.2014 - 07.2015
Senior Specialist
Fidelity Investments
04.2010 - 11.2014
Bachelor of Commerce - Human Resources Management
St Josephs College
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