Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Tabish Ahmad

Summary

Experienced travel professional with expertise in operations, vendor management, and customer service. Proven track record of increasing efficiency, optimizing costs, and improving customer satisfaction. Skilled in implementing innovative solutions, managing complex operations, and leading teams to exceed objectives.

Overview

8
8
years of professional experience

Work History

Operations Associate

Travclan
04.2021 - Current
  • Manage P&L of the Thailand market, resulting in a 30% increase in revenue and an 18% reduction in expenses
  • Manage P&L of Himachal and Kerala markets, resulting in a 22% and 10% increase in revenue respectively, and a 10% reduction in expenses
  • Manage portfolio of 4cr in holiday segment
  • Handle post-booking operations for multiple destinations including Singapore, Malaysia, Bali, Sri Lanka, and cruises
  • Handle escalations and manage escalation support calls
  • Implement innovative ideas to increase revenue and improve customer satisfaction
  • Develop and maintain strong relationships with agents, suppliers, and Account Managers (ACMs)
  • Streamline visa, cruise, and holiday booking processes and improved efficiency
  • Negotiate better rates for visas and hotels, optimizing cost savings
  • Prepared a metrics to track performance of post booking associate.
  • Train new joiners on company processes and ensure smooth onboarding
  • Handled MICE bookings for Rishikesh and Thailand

Volunteer Teacher

Pehchan Street School
06.2023 - 09.2023
  • Taught students from classes 5-12
  • Planned a timetable for classes to ensure comprehensive syllabus coverage
  • Encouraged students to engage in their studies actively

Senior Travel Consultant

TravelTriangle.com
11.2016 - 08.2018
  • Trained new travel agencies for the platform and managed leads
  • Maintained relationships with agencies and contributed to revenue growth
  • Identified and contacted potential travelers, providing consultation during the sales process
  • Acted as a liaison between B2C agents and TravelTriangle
  • Attended seminars and meetings to interact with travel agents and hoteliers

Education

B.Tech - Electrical and Electronics Engineering

Ajay Kumar Garg Engineering College
01.2016

Higher Secondary -

Laxmi Public School
01.2011

Secondary Examination -

Laxmi Public School
01.2009

Skills

  • Merchandising Strategies
  • Sales Tracking
  • Performance Metrics
  • Vendor Relations
  • Strategic Sourcing
  • Process Development
  • Demand forecasting
  • Data review
  • Performance Improvements
  • Supply Chain Optimization
  • Cost-reduction strategies
  • Performance Optimization
  • Marketing Coordination
  • Promotional planning
  • Category Planning
  • Strategic Planning and Alignment
  • Google Analytics
  • Brand Management
  • Task Prioritization
  • Event Planning
  • Contract Management
  • Time management abilities

Additional Information

  • Awards , "Fast and Curious" award for fast learning. High performer award in 2017. "Star Performer" award for exemplary performance. "Best Team Award" - Avengers. Fast Starter award at Travclan. Star performer award at Travclan. Extra Mile Achiever at Travclan.

Timeline

Volunteer Teacher

Pehchan Street School
06.2023 - 09.2023

Operations Associate

Travclan
04.2021 - Current

Senior Travel Consultant

TravelTriangle.com
11.2016 - 08.2018

B.Tech - Electrical and Electronics Engineering

Ajay Kumar Garg Engineering College

Higher Secondary -

Laxmi Public School

Secondary Examination -

Laxmi Public School

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Tabish Ahmad