Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tabrez Khan

Tabrez Khan

Network Security Analyst/ Engineer
Kolkata

Summary

A versatile and sincere IT professional, passionate about managing large client base and provide useful solutions to the complex issues faced by the clients and meeting their requirements in India and globally.


Highly skilled in implementation, configuration and troubleshooting all network security and cyber security issues and coordinate cross functional team across geographies.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
1
1
Language

Work History

Senior Escalation Engineer

Citrix
Bangalore
02.2022 - 02.2023
  • Assisting Global Enterprise customers to ensure best resolutions are provided on timely manner.
  • Taking care of escalation cases and P1 received from customers and drive it until resolution provided.
  • Applying strong technical and professional skills to perform under pressure and to handle competing priorities.
  • Creating Jira tickets and interacting with members of Development & Engineering to help improve th product and customer experience.
  • Supporting Sales team for any technical troubleshooting required during POC.
  • Performing Root cause analysis for reported issues
  • Mentor and assist less experienced staff for quicker resolution of cases.

Senior Security Engineer

Palot Alto TAC- Iopex Technology
Bangalore
07.2019 - 02.2022
  • Providing Global Technical support technical support for Palo Alto Networks products. ( NGFW Firewall, Panorama, Global Protect VPN, End-Point Security)
  • Safeguarding enterprise network and resources by creating security rules and polices based on users, networks, geographical location, application id and URLs.
  • Identifying any threats or breach's cause and create mitigation and blocking plan.
  • Working on tickets related to Configuring and troubleshooting PA-VM series, PA-200, PA-500, PA-800, PA-3000, and PA-5000 series and wildfire WF-500.
  • Troubleshooting issues related to Security Threats, CVE, VPN(site-to-site, Remote access), SSL decryption, Failover, High Availability, User-Id, Application-based control, Multifactor Authentication, NAT, and Routing.
  • Troubleshoot recently migrated networks from another security vendor to Palo Alto Networks.
  • Setting up test environment for replication of customer reported issue and provide documentation on this setup.
  • Troubleshoot to find out cause of High data plane/management plane CPU and memory issues.

Network Security Engineer

ARUBA TAC at CSS Corp
Chennai
08.2017 - 07.2019
  • Responsibilities:-
  • Deployment, Management, troubleshooting network issues related to Aruba Controller, AAA Servers
  • Troubleshooting Radius and TACACS issues related to authentication, authorization, and accounting
  • Handling escalations of juniors & mentoring less experienced staff
  • Educating customers on working and behavior of OS/Device
  • Troubleshoot cross-product scenario.
  • Managed company Bring Your Own Device program, onboarding employee devices and verifying absence of inherent security threats
  • Created policies and procedures for emerging security technologies and proposals
  • Liaised with third parties to respond to security events and understand threat landscape

Trainee

Extramarks Education Pvt. Ltd
11.2014 - 12.2016
  • Maintaining complete network connectivity of all Digital calls-rooms to Remote Server of over 100 clients
  • Troubleshooting all network related issue,
  • Use of routing protocols like RIP & OSPF, VLAN, HSRP
  • Managing clients by
  • Attended training courses to build understanding of processes, techniques, and industry
  • Filled out timesheets and paperwork according to identified requirements
  • Interacted with customers under supervision to support operational objectives
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills
  • Frequently inspected production area to verify proper equipment operation
  • Evaluated customer needs and feedback to drive product and service improvements

Education

Bachelor of Arts - Economics

North East Hill University
Shillong, India
05.2007 - 05.2010

High School Diploma -

Meghalaya Board of School Education
Shillong, India
05.2005 - 05.2007

Skills

IT Network and Security troubleshooting, Threats and Vulnerabilities, CVE,Application id,SSL/TLS, HTTP, SSL Decryption, SSL Forward Proxy, IPSEC Security, Proxy Server, Firewall, Remote VPN, Site to Site VPN, High Availability, HA Failover and Redundancy

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Certification

Aruba ClearPass Policy Manager Professional

Timeline

Senior Escalation Engineer

Citrix
02.2022 - 02.2023

Palo Alto Network Certified Network Security Expert

05-2021

Senior Security Engineer

Palot Alto TAC- Iopex Technology
07.2019 - 02.2022

Aruba ClearPass Policy Manager Professional

06-2018

Network Security Engineer

ARUBA TAC at CSS Corp
08.2017 - 07.2019

Cisco Certified Network Professional

07-2017

Cisco Certified Network Associate

02-2017

Trainee

Extramarks Education Pvt. Ltd
11.2014 - 12.2016

Bachelor of Arts - Economics

North East Hill University
05.2007 - 05.2010

High School Diploma -

Meghalaya Board of School Education
05.2005 - 05.2007

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Tabrez KhanNetwork Security Analyst/ Engineer