Tada Sirisha

• Executing BGV workflows for efficiency and compliance.
• Managing vendor relationships to ensure high-quality background checks.
• Commitment to delivering high-quality work and
ensuring client satisfaction.
• Providing accurate, valid and complete information by adhering to the process guidelines.
• Responded to customer queries in a timely manner and
within service level objectives.

• Identify and address discrepancies in background check reports through critical thinking and collaboration.
• Collecting, analyzing, and interpreting data related to candidate backgrounds, utilizing tools and systems to provide insightful reports
• Well-versed in staying current with employment laws and industry regulations
• Skilled in maintaining confidential information and adhering to data protection regulations

• Provided technical support to customers, troubleshooting and resolving customer inquiries.
• Developed and implemented solutions for customer's issues in a timely manner.
• Identified potential problems, analyzed root causes and provided appropriate solutions.
• Manage large amounts of incoming chats
  Provide accurate, valid and complete information by using the
  right methods/tools

• Provided customer service and technical support for customers via phone, email, and chat.
• Resolved customer inquiries in a timely manner while maintaining high quality standards.
• Developed creative solutions to customer issues that resulted in increased customer satisfaction.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.