As experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in quote creation, Opportunity creation /account creation modification ,research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.
Responsible for handling Contract Related transactions. Transactions like addition, alteration, deletion, creation and movement of product which are all services related .
• Creating new CID, BID for customers and linking the contract for the BID and CID created
• Creation of contract numbers for new customers and adding
• Making the changes on the contract through CCW-R tool via uploading
Tools Used: Sales Force, CCW-R, C3 Install base and Manufacturing tool (CMRC)
I have experience in quoting and quote-to-cash, SaaS-related business, Opportunity management , order management, and contract management,
Quote creation in Perpetual Quoting and subscription Quoting on CPQ platform ,Opportunity creation ,Account creation ,Opportunity management , updating Opportunity details .
Tools used :
Quoting : Sales Force, Oracle 11(E-Business Suite), BI Tool (reporting), SAP FioriUI.
Opportunity management : Sales force ,SAP ,EBS
Handling escalations