Shailesh Kumar
Ajmer
Summary
Looking for an appropriate position and desire to work with your leading organization to utilize my skills. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
1
1
year of professional experience
Work History
Senior Customer Relationship Executive
Groww CUSTOMER CARE EXECUTIVE
JAIPUR
04.2023 - Current
- Ensured compliance with applicable laws, regulations and ethical standards when dealing with customers.
- Drafted policies and procedures related to the handling of customer inquiries or complaints.
- Coordinated with sales teams to identify customers needs and develop plans for addressing them.
- Compiled surveys aimed at gauging overall levels of satisfaction among existing clientele.
internet consultant
just dial
- Developed digital marketing campaigns to promote client products or services online.
- Researched new technologies, trends, and opportunities in the digital marketplace.
- Developed strategies for improving website performance and user engagement.
Customer Care Executive
Tele performance
Jaipur
- Developed and maintained relationships with customers to ensure their satisfaction.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
Customer Service Executive
BRISAM RETAIL Pvt Ltd.
Jaipur
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Ensured that all customer queries were handled quickly and professionally.
- Assisted customers with product returns or exchanges according to established guidelines.
Skills
- Good communication skills in both English and Hindi
- Strong analytical and problem solving skills
- Quick learner
- Student leader and a volunteer in school
- Relationship Management
- Call Monitoring
- Handling Escalations
- One Call Resolution
- Training and mentoring
- Complaint resolution
- Time Management
- Customer Service
Mother language
Hindi
Telephone number
8209182188
Education and academic record
- M.A., DAV. College, AJMER, 2022-23, MDSU, 58%
- B.A, DAV. College, AJMER, 2019-21, MDSU, 55%
- 12thClass, GUJRATI .SR. SEC. SCHOOL, 2014, RBSE, 62%
- 10th Class, GUJRATI .SR. SEC. SCHOOL, 2012, RBSE, 58%
Personal Information
- Father's Name: Sh. Harishanker Mishra
- Date of Birth: 19/11/96
- Gender: Male
- Marital Status: Unmarried
Languages
Hindi, English
Timeline
Senior Customer Relationship Executive
Groww CUSTOMER CARE EXECUTIVE
04.2023 - Current
internet consultant
just dial
Customer Care Executive
Tele performance
Customer Service Executive
BRISAM RETAIL Pvt Ltd.
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