TAHIR AHMAD RATHER
Srinagar
Summary
Experienced supervisor with over 7 years in airline operations, staff management, and customer service. Skilled in ensuring smooth airport operations, resolving issues promptly, and maintaining high customer satisfaction levels. Recognized for driving operational efficiency, improving guest experiences, and boosting repeat business through effective staff training and adherence to company standards. Seeking a position to leverage my skills and experience for mutual growth and success within your company.
Overview
9
9
years of professional experience
Work History
Senior Executive (Supervisor)
Indigo Airlines
02.2018 - Current
- Training and supervising reservation staff regarding sales and ticket purposes
- SPOC for station stationary management (operational & office stationary)
- Heading international documentation process and check-in of international passengers.
- SPOC for Code Share rules and check-in of code share passengers.
- Heading Mishandled Baggage department.
- Handling of AHL/DPR cases of high profile passengers and negotiating for compensation as per policies of company.
- Supervising Check-in and boarding gates.
- Handling Audits of Arrivals/ MHB and stationary.
- Handling of VIP and VVIP passengers.
Airline Customer Service Agent
EMIRATES Airline under the payroll of AISATS
03.2016 - 01.2018
- Checking in passengers for international travel and verify documentation required.
- Announced and provided information on arrival and departure times, boarding procedures, gate change and resolve general queries.
- Escorting passengers to the boarding gate with special attention towards old and differently able passengers.
- Handling arrival of the flight and preparing the arrival documents required.
Education
Higher Secondary - NON-MEDICAL
Jammu & Kashmir board of school education(JKBOSE)
O level - Computer applications
NIELIT DELHI
BACHELOR IN ARTS - undefined
Kashmir University
Srinagar, Kashmir01.2013
Skills
- Strong Communication: Excellent written and verbal communication skills to interact with staff, passengers, and other stakeholders
- Problem-solving: Ability to quickly assess and resolve issues, ensuring smooth operations
- Customer service: Experience in providing excellent customer service and handling passenger complaints
- Leadership: Ability to lead and motivate staff to achieve operational goals
- Time management: Efficiently manage multiple tasks and prioritize responsibilities
- Adaptability: Ability to adapt to changing situations and maintain composure under pressure
Languages
English
Urdu
Hindi
Kashmiri
Height Cm
175
Weight Kg
78
Personal Information
- Passport Number: M8177702
- Date of Birth: 02/28/92
- Gender: male
- Nationality: Indian
- Marital Status: Married
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