TAHIR SHAH
Senior Operational leader
Mumbai
Summary
Driving Global Operational Excellence | Transforming Strategy into Measurable Impact
Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.
Overview
16
16
years of professional experience
Work History
Senior Transformation Leader / Lead to Agreement Portfolio lead
Maersk Global Service
08.2022 - Current
- Lead enterprise-wide transformation in contract, tender, and rate management processes across multiple geographies. Drive measurable business outcomes through digital enablement, process standardisation, and cross-functional leadership.
- Strategic Impact Summary:
- Strategic Transformation & Change Leadership: Rolled out global standardisation framework for LnS products, boosting compliance and delivery speed; Directed OIPC activation for 112 products with 900+ definition changes (100% quality adherence).
- Operational Excellence & Process Optimisation: Achieved buy-rate availability of 98% and accuracy of 93%; Reduced UBSO by $15M; Managed 880 RFIPs with >96% PSI, 3.2-day TAT, and 65% automation; Implemented 100+ Kaizens.
- Commercial & Revenue Growth Leadership: Recovered $0.8M in revenue leakage by SCM charge realignment; Expanded template coverage from 24% to 79% globally; Delivered 49% sales win ratio for Air LCL TCM.
- Digital Innovation & Technology Integration: Integrated 134 new material codes into 20,000+ Athena rate lines; Launched CCD MVP covering 12K contracts; Advanced auto-rating adoption for Air/LCL to 35%.
- Global Stakeholder Management & Governance: Led UAT execution of 1,000+ test cases and fixed 443 defects; Engaged 500+ sales colleagues in adoption drives; Collaborated with multiple regions for process harmonisation.
Lead – Logistics Tender Execution
Maersk Global Service
07.2022 - 06.2023
- Improved SCM contractual rate availability to 99.6%, delivering $108M+ FINOPS impact; Realised 136 FTE productivity savings via workflow optimisation.
Tender Contract Management
Maersk Global Service
08.2020 - 07.2022
- Managed billion-dollar global tenders from proposal to compliance; Reduced revenue leakage and improved program rate quality.
Dispute Resolution & Collection Manager
Maersk Global Service
04.2018 - 08.2020
- Reduced dispute inflow by 80% in EUR & WCA; Released $30M working capital; Implemented multilingual dispute resolution.
Pricing, Dispute Management & E-commerce
Various Leadership Roles
01.2010 - 01.2018
- Delivered automation, standardization, and process optimization for global clients.
Education
MBA - Marketing
K. J. Somaiya Institute of Management Studies & Research (SIMSR)
Six Sigma Certification - Operational Excellence
Advanced Project Management - Change Leadership, Strategy & Governance
Skills
- Strategic Transformation & Change Leadership
- Operational Excellence & Process Optimisation
- Commercial & Revenue Growth Leadership
Awards
STAR Awards – Dispute Transformation, SCM Rate Optimization, Tender Management, SCM lead, LTA lead, Extra Mile / Spot / Eureka Awards – Innovation & Quality Delivery
Career Highlights
- Released $40M+ in working capital via dispute-to-collection transformation.
- Delivered $108M+ FINOPS impact by improving rate availability to 99.6%.
- Achieved 136 FTE productivity savings through process automation.
- Led global standardisation across 20+ product lines.
Timeline
Senior Transformation Leader / Lead to Agreement Portfolio lead
Maersk Global Service
08.2022 - Current
Lead – Logistics Tender Execution
Maersk Global Service
07.2022 - 06.2023
Tender Contract Management
Maersk Global Service
08.2020 - 07.2022
Dispute Resolution & Collection Manager
Maersk Global Service
04.2018 - 08.2020
Pricing, Dispute Management & E-commerce
Various Leadership Roles
01.2010 - 01.2018
Six Sigma Certification - Operational Excellence
Advanced Project Management - Change Leadership, Strategy & Governance
MBA - Marketing
K. J. Somaiya Institute of Management Studies & Research (SIMSR)
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