Tahrim Kamal
Kolkata
Summary
Dynamic Branch Manager with a proven track record at IndusInd Bank Ltd, excelling in relationship management and operational efficiency. Skilled in implementing strategic initiatives that enhanced branch performance and achieved sales targets. A strong leader, adept at fostering teamwork and ensuring regulatory compliance while delivering exceptional customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Manager
Indusind Bank Ltd
07.2023 - Current
- Currently serving as a Branch Manager at IndusInd Bank Ltd, responsible for overseeing all branch activities and ensuring the achievement of business objectives.
- This role involves leading a dedicated team, fostering a culture of exceptional customer service and driving operational efficiency.
- Implementing strategic initiatives has been key to enhancing branch performance and achieving sales targets for different banking products, along with fee-generating products like insurance and mutual funds.
Senior Relationship Manager
Kotak Mahindra Bank
03.2021 - 07.2023
- In the role of Senior Relationship Manager at Kotak Mahindra Bank, responsibilities included managing client relationships and delivering tailored financial solutions.
- This position requires strong communication and interpersonal skills to understand client needs and provide exceptional service.
- Collaborating with various teams ensured seamless service delivery and enhanced customer satisfaction.
- Managed and nurtured client relationships for optimal satisfaction.
- Delivered tailored financial solutions based on client needs, assisting them in creating different baskets for different needs via products like SIP, mutual funds, etc.
Support Specialist Operations Management & Support
Al-Muhaidib Land Transport
06.2016 - 09.2020
- Company Overview: Jubail, KSA
- As a Support Specialist in Operations Management and Support at Al-Muhaidib Land Transport, the focus was on facilitating efficient operations and providing support across various functions.
- This role required a keen understanding of operational processes and the ability to troubleshoot issues effectively.
- Collaborating with team members was essential to streamline operations and enhance service delivery.
- Facilitated efficient operations through effective support.
- Troubleshot issues to maintain smooth operational flow.
- Collaborated with team members to enhance service delivery.
- Jubail, KSA
Logistics Supervisor
CPMC Relocation & Logistics Pvt Ltd
Kolkata
11.2014 - 05.2016
- Supervised logistics operations, ensuring timely delivery and adherence to safety protocols and implemented strategic initiatives to enhance operational efficiency and reduce costs.
- Utilizing all marketing, sales and public affairs tools and data to maximize revenues, to increase and monitor sales force excellence and effectiveness.
- Close Co-ordination with Shipper/Exporter, Cargo & Shipping Liners, custom house agent, Consignees/Importer, Insurance Agencies, and Surveying & Certifying Agencies, transporter, Port authority to ensure smoother & faster Clearance & Delivery of the cargo.
Teller Authoriser
HDFC Bank Ltd
Kolkata
09.2011 - 11.2014
- Company Overview: India
- Authorized transactions and ensured compliance with banking regulations.
- Managed customer inquiries and resolved issues to enhance satisfaction.
- Collaborated with team members to drive operational efficiency and improve service delivery.
- Conducted training sessions to elevate staff performance and knowledge.
- Implemented strategic initiatives to boost branch Audit and Compliance.
- India
Senior Officer
ICICI Bank Ltd
Kolkata
01.2008 - 09.2011
- Company Overview: India
- Previously working with ICICI Bank Ltd in various branches in different sales profiles like Privilege Banker (PB), NRI Relationship Manager etc.
- Recognized among top Ten Privilege Banker across India for generating highest revenue for the company in one financial year.
- India
Education
B.COM (HONS) -
Umes Chandra College
Kolkata05.2005
Skills
- Branch Management
- Relationship Management
- Operational Efficiency
- Team Leadership
- Strategic Initiatives
- Administration
- Portfolio Management
- Regulatory compliance
Certification
- NISM Series XXI A: Portfolio Management Services.
- NISM Series V A : Mutual Fund Distributors.
- CAIIB and JAIIB from Indian Institute of Banking and Finance.
- IRDA Qualified for dealing in Insurance Products.
Languages
Urdu
First Language
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Timeline
Branch Manager
Indusind Bank Ltd
07.2023 - Current
Senior Relationship Manager
Kotak Mahindra Bank
03.2021 - 07.2023
Support Specialist Operations Management & Support
Al-Muhaidib Land Transport
06.2016 - 09.2020
Logistics Supervisor
CPMC Relocation & Logistics Pvt Ltd
11.2014 - 05.2016
Teller Authoriser
HDFC Bank Ltd
09.2011 - 11.2014
Senior Officer
ICICI Bank Ltd
01.2008 - 09.2011
B.COM (HONS) -
Umes Chandra College
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