Talib Mulani
Mumbai
Summary
Production Support Analyst with 6 years of experience delivering support within high-stakes banking environments. Expertise in resolving complex production issues and managing large-scale data operations, ensuring seamless customer interactions and satisfaction. Strong foundation in COBOL and SQL, paired with hands-on experience in backend development and production support, looking for immediate roles for core banking analyst/ production analyst roles
Overview
7
7
years of professional experience
Work History
L2 Product Support
Tata Consultancy Services
Jeddah
06.2023 - Current
- Provide expert production support for banking applications, ensuring high availability and reliability.
- Troubleshoot and resolve critical production issues, leveraging COBOL and SQL proficiency to enhance system performance.
- Conduct root cause analysis and implement preventive measures to minimize future disruptions.
- Collaborate with cross-functional teams to optimize processes and improve client satisfaction.
- Manage data operations and facilitate effective communication between technical and non-technical stakeholders.
L3 Production Support
Tata Consultancy Services
Mumbai
01.2021 - 06.2022
- Executed full software development cycle, encompassing requirements gathering and technical specifications.
- Conducted impact and root cause analyses to identify issues.
- Designed and coded high-level specifications for optimal application performance.
- Collaborated with clients through regular meetings to resolve issues promptly.
Backend Developer
Tata Consultancy Services
08.2018 - 01.2021
- Working on COBOL programming language for developing code based on the client's requirements.
- Unit testing of the developed requirements and providing support to QA.
- Worked extensively on COBOL, UNIX, MySQL.
- Provide root cause analysis of defect and resolution.
- Tools Used: SOAP UI, Putty, WinSCP.
Education
BSC - Information Technology
Mumbai University
05.2018
Skills
- COBOL
- Oracle
- SQL
- Shell Scripting
- PL/SQL
- UNIX
- Monitoring Tools:Splunk/HPSM
- Team Leadership
- Problem Solving
Certifications And Achievements
- COBOL - (TCS Internal)
- Transitioning from Waterfall to Agile Project Management (TCS internal)
- On The Spot Award (06/2021)
- On The Spot Award (10/2022)
- On The Spot Award (01/2023)
Perosnal Projects
V-Lunch
Create a web application for Collage canteen for student to have hassle free and seamless canteen experience.
Timeline
L2 Product Support
Tata Consultancy Services
06.2023 - Current
L3 Production Support
Tata Consultancy Services
01.2021 - 06.2022
Backend Developer
Tata Consultancy Services
08.2018 - 01.2021
BSC - Information Technology
Mumbai University
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