Summary
Overview
Work History
Education
Skills
Personal Information
Interests
Additional Qualifications
Certification
Disclaimer
Timeline
Generic
Tamanna Rasid Kazi

Tamanna Rasid Kazi

Customer Services Expert
Bhayander

Summary

Experienced Customer Service professional with strong organizational skills, educational background, and ability to collaborate effectively. Expertise in service delivery and adept multitasking capabilities. Committed to fostering professional relationships to drive profitability and achieve business objectives.

Overview

6
6
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Customer Service Executive

Teleperformance
05.2022 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Coached and mentored junior team members, contributing to their professional growth and development.
  • Collaborated with cross-functional teams to improve overall customer experience within the company.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Representative

Epicenter Technologies Private
01.2019 - 05.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

T.Y BCom -

St. Joseph Sr. College of Arts, Commerce & Science
Mumbai
04.2001 -

H.S.C -

St. Joseph Jr. College
Mumbai
04.2001 -

S.S.C -

St. Joseph High School
Mumbai
04.2001 -

Skills

    Customer relationship management

    Online chat and email

    Relationship building

    Team collaboration

    Live chat support

    Troubleshooting

    Team training and development

    Satisfaction monitoring

Personal Information

  • Date of Birth: 12/23/95
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Muslim

Interests

Listening Music

Additional Qualifications

  • Done MS-CIT Course
  • Basic in Computer, Tally, IT

Certification

Certified, Teleperformance - [Highest Performance]

Disclaimer

I hereby declare that the information furnished above is true to the best of knowledge.

Timeline

Customer Service Executive

Teleperformance
05.2022 - Current

Customer Service Representative

Epicenter Technologies Private
01.2019 - 05.2022

T.Y BCom -

St. Joseph Sr. College of Arts, Commerce & Science
04.2001 -

H.S.C -

St. Joseph Jr. College
04.2001 -

S.S.C -

St. Joseph High School
04.2001 -

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Tamanna Rasid KaziCustomer Services Expert