Tamilmagal N
Bangalore
Summary
IT professional with 8+ years of experience in system administration, incident management, and infrastructure support across global enterprises. Certified in CompTIA Security+ and trained in Splunk Fundamentals, with hands-on exposure to ITIL practices. Adept at troubleshooting, log analysis, and collaborating with cross-functional teams to ensure secure, and efficient IT operations. Actively pursuing a transition into a SOC Analyst L2 role to leverage technical expertise in threat detection and response.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior System Engineer
CGI
10.2023 - Current
- Supported and maintained POS systems across retail environments, ensuring seamless store operations and minimal downtime.
- Provided remote assistance to stores during outages, resolving hardware and software issues to restore functionality quickly.
- Adhered to strict SLA timelines for incident resolution and service delivery, consistently meeting performance benchmarks.
- Acted as project assistant for onboarding and managing access to 20+ tools used by a team of 25+ members, streamlining operations and tool governance.
- Participated in client meetings to discuss team performance, identify improvement areas, and implement actionable solutions.
- Facilitated knowledge sharing across the team through documentation, peer training, and technical walkthroughs.
- Supported onsite technicians during installation and troubleshooting of Windows-based systems, ensuring successful deployment and issue resolution.
Service Desk Engineer
Tata Consultancy Services (TCS)
Bengaluru
03.2022 - 08.2023
- Demonstrated expertise in managing and supporting Windows OS, VPN connectivity, VDI environments, Active Directory, Azure Portal, Microsoft Exchange, VMware, Microsoft 365, and enterprise ticketing systems.
- Administered user access to business-critical tools including Invoice portals, NDA platforms, and Cisco WebEx, ensuring secure and timely provisioning.
- Performed installation, reinstallation, and troubleshooting of enterprise applications, with a focus on resolving email client issues across Outlook and Exchange.
- Configured and resolved issues related to Office 365 applications, ensuring optimal performance and user satisfaction.
- Delivered both frontline and remote support to end users across multiple locations, maintaining consistent service quality and uptime.
- Provided comprehensive IT support including hardware/software setup, issue resolution, and escalation handling in accordance with SLA guidelines.
- Managed and resolved 60+ service requests daily, contributing to high team efficiency and customer satisfaction.
- Oversaw license provisioning for various enterprise applications, maintaining compliance and usage tracking.
- Effectively handled high-volume support environments with professionalism, accuracy, and attention to detail.
Executive – Project Management (Content Service Desk)
Straive
Chennai
07.2021 - 10.2021
- Successfully managed project deliverables and consistently met deadlines and SLAs within a dynamic, fast-paced agile environment.
- Demonstrated strong verbal and written communication skills while collaborating with international clients across diverse time zones and business cultures.
- Applied sound decision-making and problem-solving abilities to address end-user requirements, ensuring high levels of client satisfaction and operational efficiency.
Production editor cum project management
Scientific Publishing Services
Chennai
12.2016 - 04.2021
- Collaborated effectively within cross-functional teams to consistently meet and exceed production targets and project milestones.
- Spearheaded the implementation of a new publishing tool and successfully trained a team of 14 members, enhancing operational efficiency and tool adoption.
- Delivered high-quality customer service in a client-facing role, addressing queries and ensuring timely resolution of issues.
- Maintained professional email correspondence with international clients, ensuring clear communication and alignment on project requirements.
Education
Batchelor of engineering - Electronics and communications
Anna university
01.2015
Skills
- Windows Server
- Basic Linux
- Active Directory
- Azure
- ServiceNow
- Splunk
- Outlook
- SCCM
- TCP/IP
- DNS
- DHCP
- VPN
Certification
CompTIA Security+, 01/01/23
Timeline
Senior System Engineer
CGI
10.2023 - Current
Service Desk Engineer
Tata Consultancy Services (TCS)
03.2022 - 08.2023
Executive – Project Management (Content Service Desk)
Straive
07.2021 - 10.2021
Production editor cum project management
Scientific Publishing Services
12.2016 - 04.2021
Batchelor of engineering - Electronics and communications
Anna university
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