Tamilmuthu Kumar
Chennai
Summary
Seasoned operations and business process professional with over 24 years of experience in Order-to-Cash (O2C), Order Execution, MIS Reporting, Customer Service, and Quality Assurance. Adept at managing end-to-end order processing across regions, streamlining processes, and supporting cross-functional teams to deliver high-impact results. Recognized for fostering collaborative work environments and consistently meeting business objectives under tight deadlines.
Overview
24
24
years of professional experience
1998
1998
years of post-secondary education
2
2
Languages
Work History
Deputy Manager – Business Process
Sify Technologies Limited
04.2022 - Current
- Managed West region order validation, execution, and booking processes
- Publish nationwide Order Booking and Sales Incentive MIS reports
- Support billing, invoicing, collections, and delivery coordination
- Liaise with Sales for order documentation and clarifications
Assistant Manager – Business Process
Sify Technologies Limited
11.2018 - 04.2022
- Supervised order booking across West and South regions
- Coordinated with implementation and collections teams to ensure smooth project execution
- Led quarterly reporting and review of Order Bookings and Revenue
Senior Executive – Business Process
Sify Technologies Limited
09.2014 - 11.2018
- Managed order lifecycle for East and South zones
- Provided support for IR updates, invoice generation, and credit note processing
- Assisted in audit compliance and reporting
Executive – Business Process
Sify Technologies Limited
06.2011 - 09.2014
- Validated East and South region orders for implementation
- Supported IR and invoicing, assisted with credit note issuance
- Maintained compliance documentation and quarterly revenue tracking
Associate – Order Processing
Sify Limited
09.2006 - 05.2011
- Managed direct order entry for PAN India
- Ensured order accuracy, timely processing, and system updates
- Provided billing support and collection coordination
- Assisted audit teams with documentation and data integrity
Associate – Collections
Talent Maximus
11.2003 - 08.2006
- Handled Application Services orders (Website Hosting/AMC)
- Followed up with customers for timely renewals and payments
- Managed invoicing via email automation (mail merge)
- Applied payments and reconciled accounts
Designer’s Assistant
Sathyam Infoway
12.2002 - 07.2003
- Managed quality assurance for hosted web content
- Performed testing and client feedback integration
- Ensured accuracy and timely deployment of web pages
Helpdesk Support
Grace Net Café
11.2001 - 11.2002
- Provided IT support for hardware, software, and network issues
- Installed/configured OS and application software
- Maintained billing records and performed daily ledger updates
Data Processing Engineer
Delta Tech Solutions
06.2001 - 10.2001
- Reviewed and validated content entered by data operators
- Conducted QA for uploaded records and managed client feedback
Education
Diploma in Electrical & Electronics Engineering -
Panimalar Polytechnic
Diploma in Hardware - undefined
Wild Card Computers
Diploma in Networking Technology - undefined
Kamadhenu InfoTech
Diploma in Client-Server Computing (Oracle 8.0, VB) - undefined
BITECH
Skills
- End-to-End Order-to-Cash Lifecycle
- CPQ
- Oracle ERP (R12)
- Fusion
- PAN India Order Validation & Booking
- Incentive & MIS Reporting
- Quote-to-Order Workflow
- Billing Support & Invoice Processing
- Project Coordination & Implementation
- Quality Assurance & Documentation
- Cross-Functional Team Leadership
- Apex Reports
- MIS Dashboards
- Advanced Excel
- Power BI
- Collection Modules
- HTML
- CMS
- Quality Testing
- Windows 98/NT
- MS Office
Team leadership
Business development
Process and procedure development
Personal Information
- Date of Birth: 08/19/79
- Marital Status: Married
Timeline
Deputy Manager – Business Process
Sify Technologies Limited
04.2022 - Current
Assistant Manager – Business Process
Sify Technologies Limited
11.2018 - 04.2022
Senior Executive – Business Process
Sify Technologies Limited
09.2014 - 11.2018
Executive – Business Process
Sify Technologies Limited
06.2011 - 09.2014
Associate – Order Processing
Sify Limited
09.2006 - 05.2011
Associate – Collections
Talent Maximus
11.2003 - 08.2006
Designer’s Assistant
Sathyam Infoway
12.2002 - 07.2003
Helpdesk Support
Grace Net Café
11.2001 - 11.2002
Data Processing Engineer
Delta Tech Solutions
06.2001 - 10.2001
Diploma in Hardware - undefined
Wild Card Computers
Diploma in Networking Technology - undefined
Kamadhenu InfoTech
Diploma in Client-Server Computing (Oracle 8.0, VB) - undefined
BITECH
Diploma in Electrical & Electronics Engineering -
Panimalar Polytechnic
Similar Profiles
Kapil SethiKapil Sethi
SrBusiness Manager- Govt Sales PSU & BFSI at Sify Technologies LimitedSrBusiness Manager- Govt Sales PSU & BFSI at Sify Technologies Limited
Ganesh RavindranGanesh Ravindran
Senior Finance Executive at Sify Technologies LimitedSenior Finance Executive at Sify Technologies Limited
Sai Krishna ThotaSai Krishna Thota
Engineer Security-L1 at Sify Technologies LimitedEngineer Security-L1 at Sify Technologies Limited
Dhinesh JDhinesh J
Associate Senior Software Engineer at Customer Analytics Pvt. Ltd.Associate Senior Software Engineer at Customer Analytics Pvt. Ltd.
Sumaiga SugunesanSumaiga Sugunesan
Analyst Data Steward at AstraZenecaAnalyst Data Steward at AstraZeneca