TAMILSELVI N

Result-driven MIS Executive & Power BI Developer with overall 18 years of experience in IT Service Desk. Expertise in automating manual Excel reports and migrating them to dynamic Power BI visualizations, enabling data-driven business decisions. Skilled in forecasting, workforce management (WFM), KPI tracking, and SLA monitoring, supporting global service desk operations. Proven ability to lead MIS teams, handle large datasets, and collaborate with stakeholders for reporting solutions. Proficient in Advanced Excel, Power Query, DAX, and creating interactive dashboards that drive operational excellence and process improvements.

• Submitted Best practice on report streamlining which reduced 70% of effort in report download.
• Received appreciation and GEM awards for automating reports in Power BI, resulting in a 1 FTE effort reduction.
• Submitted a SIP on report simplification, reducing manual copy-paste tasks from 285 iterations to just 6, significantly improving efficiency.
• Automated the FCR report , decreasing report preparation time from 1 hour to 15 minutes.
• Recognized as Performer of the Quarter (2 times) in the MIS team for outstanding contributions in reporting automation and process improvements.
• Mentored 4 Lean projects, driving continuous improvement and operational efficiency.
• Submitted a SIP project on reducing irrelevant ITSM tool tickets, achieving a reduction in ticket volume from 21% to 10%.
• Earned appreciation from the Development Team for performing rigorous UAT testing and ensuring successful deployment of new tool features.
• Successfully completed a PI (Process Improvement) project on CR Worklists Creation, enhancing process transparency.
• Awarded On-the-Spot Recognition for timely and efficient closure of Change Requests (CRs).
• Achieved 8-times Performer of the Month and 2-times Performer of the Quarter awards in the L1 Service Desk Team for exceptional performance.