Tamyaola Mashangva
Hyderabad
Summary
Experienced Wellness Manager with thorough knowledge of beauty treatments, massage, aesthetic techniques and Fitness. Committed to reaching big-picture goals through managing organizational details and implementing daily improvements. Highly-motivated employee with desire to take on new challenges.
Overview
14
14
years of professional experience
Work History
Spa Manager
The Westin Hyderabad, Mindspace
Hyderabad
09.2023 - Current
- Developed and implemented spa services policies, procedures and standards.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
- Actively recruited and trained qualified professionals for all spa positions.
- Analyzed financial data to determine areas needing cost reduction or profit improvement.
- Assisted in developing marketing strategies for increasing revenue from existing clients as well as attracting new business.
- Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
- Used Book4time spa Application to streamline accounting and invoicing functions.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
Spa Manager
The Ritz-Carlton Bangalore
Bangalore
09.2021 - 12.2022
Assistant Spa Manager
The Ritz-Carlton Bangalore
Bangalore
08.2017 - 08.2017
Spa Supervisor
The Ritz-Carlton Bangalore
Bangalore
07.2014 - 07.2017
- Provided daily supervision of spa staff to ensure efficient operations and customer satisfaction.
- Developed training procedures for new employees and conducted regular performance evaluations.
- Ensured compliance with safety regulations and maintained a safe, clean working environment.
- Managed inventory levels of supplies and products to optimize availability while minimizing costs.
- Conducted monthly meetings with staff to discuss operational strategies and updates.
- Resolved conflicts between staff members in a professional manner.
- Interacted directly with customers to provide excellent service and address any complaints or concerns.
- Analyzed customer feedback surveys to identify areas for improvement within the spa services offered.
- Monitored financial performance of the spa on a weekly basis to ensure profitability goals were met.
- Scheduled appointments using computerized booking system software.
Fitness Instructor
The Ritz- Carlton Bangalore
Bangalore
08.2013 - 07.2014
- Provided personal training services to clients according to their individual needs.
- Developed and implemented fitness programs tailored to the goals of each client.
- Assessed clients' physical condition and health history through consultation, interview and physical assessment tests.
- Monitored client progress throughout exercise sessions to ensure safety and effectiveness of program design.
- Ensured that all equipment was properly maintained in accordance with safety protocols.
- Advised members on proper use of fitness equipment during individual or group sessions.
- Provided guidance on how to modify exercises based on injury or disability status.
- Promoted gym membership packages by providing tours of the facility or answering questions about available services.
- Trained staff members on proper technique when using exercise machines or weights.
- Motivated clients to stay committed to preset fitness goals.
Fitness Instructor
Talwalkar Better Value Fitness Ltd.
Bangalore
08.2011 - 07.2013
Consultant Physiotherapist
VLCC Health Care Ltd.
Bangalore
10.2009 - 07.2011
- Provided physical therapy assessment, diagnosis and treatments to a variety of patient populations.
- Monitored patient progress and outcomes through data collection, charting and documentation.
- Developed treatment plans and goals in collaboration with patients and referring physicians.
- Educated patients on the importance of exercise, posture, nutrition and lifestyle modifications for optimal health.
- Instructed patients on proper use of therapeutic exercises, gait training, joint mobilization and manipulation techniques, balance activities, functional mobility skills and equipment usage.
- Conducted assessments including postural analysis, range of motion testing, muscle strength testing and functional capacity evaluations.
- Integrated electrotherapy modalities such as ultrasound and electrical stimulation into treatment regimens when indicated by physician orders or clinical findings.
- Prescribed and demonstrated in-home exercises and therapies to help patients improve progress and physical health.
- Designed treatment program to achieve established goals.
Education
Bachelor of Physiotherapy - Allied & Health Professional
Rajiv Gandhi University of Health Sciences
Bangalore07-2009
Associate of Science - Science
Patkai Christian College
Nagaland03-2002
Skills
- Customer Acquisition
- Staff Management
- Assignment Delegation
- Performance Evaluations
- Health and Safety Regulations
- Budget Administration
- Employee Coaching
- Facility Maintenance
- Budget Planning
- Hygiene standards
- Continuous Improvement
- Adaptability and Flexibility
- Time management abilities
- Goal Setting
- Teamwork and Collaboration
- Analytical Thinking
- Attention to Detail
- Multitasking
- Upselling techniques
- Relationship Building
- Interpersonal Skills
- Team Leadership
- Staff Training
Accomplishments
- India-BW Hotelier Award 2019-Spa manager of the Year South India .
- Recipient of the Five Star Employee Award , multiple times within the Company.
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Affiliations
- Passion in Hiking, Exploring new places
- Loves Gardening and Cooking
- Likes listening to music
Timeline
Spa Manager
The Westin Hyderabad, Mindspace
09.2023 - Current
Spa Manager
The Ritz-Carlton Bangalore
09.2021 - 12.2022
Assistant Spa Manager
The Ritz-Carlton Bangalore
08.2017 - 08.2017
Spa Supervisor
The Ritz-Carlton Bangalore
07.2014 - 07.2017
Fitness Instructor
The Ritz- Carlton Bangalore
08.2013 - 07.2014
Fitness Instructor
Talwalkar Better Value Fitness Ltd.
08.2011 - 07.2013
Consultant Physiotherapist
VLCC Health Care Ltd.
10.2009 - 07.2011
Bachelor of Physiotherapy - Allied & Health Professional
Rajiv Gandhi University of Health Sciences
Associate of Science - Science
Patkai Christian College
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