Tanaya Bhattacharya
Pune
Summary
Senior Executive with extensive experience at Cognizant, specializing in order management and customer support. Expertise in Salesforce and telecommunications, with a proven track record of enhancing service delivery through effective coordination with sales teams. Strong communication skills and a solution-oriented approach have consistently led to successful outcomes in dynamic environments.
Overview
4
4
years of professional experience
Work History
Senior Executive
Cognizant
12.2024 - Current
- Managing orders for professional networking platform services.
- Verifying new orders with clients and sales teams.
- Raising service tasks for vendor-received orders.
- Tools: Salesforce, Dynamics, Solution Builder.
Senior Executive
Wipro
04.2023 - 12.2024
- Handled order management for US telecommunications.
- Verified orders and coordinated with sales teams.
- Scheduled technician visits for service delivery.
- Tools: Salesforce, ServiceNow (SNOW).
Analyst
eClerx
01.2022 - 04.2023
- Provided web chat-based technical support.
- Resolved modem issues and performed troubleshooting.
- Raised repair tickets and assisted with billing queries.
Education
Bachelor of Arts - Arts
DumDum Motijheel Rabindra Mahavidyalaya
Kolkata, West Bengal01-2016
Higher Secondary School -
Athenaeum Institution
Kolkata, West Bengal01-2013
Secondary School -
Laban Hrad Vidyapith
Kolkata, West Bengal01-2011
Skills
- Order management
- Technical support
- Telecommunications expertise
- Salesforce proficiency
- ServiceNow experience
- Microsoft Dynamics knowledge
- Solution building
- Customer communication and support
Timeline
Senior Executive
Cognizant
12.2024 - Current
Senior Executive
Wipro
04.2023 - 12.2024
Analyst
eClerx
01.2022 - 04.2023
Bachelor of Arts - Arts
DumDum Motijheel Rabindra Mahavidyalaya
Higher Secondary School -
Athenaeum Institution
Secondary School -
Laban Hrad Vidyapith
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