Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanaya Bhattacharya

Pune

Summary

Senior Executive with extensive experience at Cognizant, specializing in order management and customer support. Expertise in Salesforce and telecommunications, with a proven track record of enhancing service delivery through effective coordination with sales teams. Strong communication skills and a solution-oriented approach have consistently led to successful outcomes in dynamic environments.

Overview

4
4
years of professional experience

Work History

Senior Executive

Cognizant
12.2024 - Current
  • Managing orders for professional networking platform services.
  • Verifying new orders with clients and sales teams.
  • Raising service tasks for vendor-received orders.
  • Tools: Salesforce, Dynamics, Solution Builder.

Senior Executive

Wipro
04.2023 - 12.2024
  • Handled order management for US telecommunications.
  • Verified orders and coordinated with sales teams.
  • Scheduled technician visits for service delivery.
  • Tools: Salesforce, ServiceNow (SNOW).

Analyst

eClerx
01.2022 - 04.2023
  • Provided web chat-based technical support.
  • Resolved modem issues and performed troubleshooting.
  • Raised repair tickets and assisted with billing queries.

Education

Bachelor of Arts - Arts

DumDum Motijheel Rabindra Mahavidyalaya
Kolkata, West Bengal
01-2016

Higher Secondary School -

Athenaeum Institution
Kolkata, West Bengal
01-2013

Secondary School -

Laban Hrad Vidyapith
Kolkata, West Bengal
01-2011

Skills

  • Order management
  • Technical support
  • Telecommunications expertise
  • Salesforce proficiency
  • ServiceNow experience
  • Microsoft Dynamics knowledge
  • Solution building
  • Customer communication and support

Timeline

Senior Executive

Cognizant
12.2024 - Current

Senior Executive

Wipro
04.2023 - 12.2024

Analyst

eClerx
01.2022 - 04.2023

Bachelor of Arts - Arts

DumDum Motijheel Rabindra Mahavidyalaya

Higher Secondary School -

Athenaeum Institution

Secondary School -

Laban Hrad Vidyapith

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Tanaya Bhattacharya