TANISH KUMAR SAHOO

Cuttack,OR

Summary

Dynamic and goal-driven professional committed to contributing to and growing within an environment that promotes continuous learning and innovative thinking. Eager to embrace opportunities that challenge potential while fostering knowledge expansion through hands-on experience and collaboration. Passionate about staying current with evolving technologies and industry trends to drive impactful results. Prepared to leverage skills in a forward-thinking organization that values creativity and adaptability.

Work History

Zerodha

Assistant Manager I – Customer Support

08.2024 - Current

Job overview

Delivered timely and accurate resolutions to a high volume of client queries across trading, demat, and investment platforms, ensuring adherence to strict SLAs and maintaining a consistently high level of client satisfaction in a dynamic fintech environment.
Analyzed recurring client pain points to identify trends and operational inefficiencies, actively contributing to process optimization and automation initiatives within the support function.
Maintained in-depth knowledge of Zerodha’s platforms, APIs, investment products, and regulatory changes through continuous learning, training, and participation in internal knowledge-sharing forums.
Monitored capital markets and regulatory developments by tracking SEBI circulars, exchange communications, and financial news, ensuring advisory and support responses were timely and accurate.
Actively collaborated in internal forums and cross-functional meetings, providing actionable client insights to enhance platform functionality, user experience, and support strategies.
Engaged with clients to understand their unique needs and challenges, delivering tailored assistance to improve adoption and navigation of Zerodha’s platforms and tools.
Ensured proactive and empathetic communication with clients, resolving issues before escalation and contributing to the team’s high Net Promoter Score (NPS).
Led retention initiatives through follow-ups, upselling relevant features, and reactivating dormant accounts, while guiding first-time investors struggling to begin their investment journey through educational support and personalized assistance.
Efficiently created, managed, and closed support tickets using internal CRM systems, maintaining proper documentation, issue tracking, and compliance with internal resolution standards.

Utkritsha MUN | Ravenshaw University MUN | Xavier Institute of Management MUN

Photography Head – Model United Nations Conferences

Job overview

Spearheaded the photography department across three distinguished Model United Nations conferences, managing complete visual coverage and ensuring content quality met institutional and branding standards.
Led and mentored a team of volunteer photographers, delivering structured training in foundational to intermediate photography skills including framing, lighting, and real-time event documentation.
Oversaw participant coordination throughout the events, ensuring seamless visual coverage aligned with the schedule, themes, and key moments of each conference.
Appointed as the official judge for the photography competitions conducted during the events; evaluated submissions on parameters such as technical proficiency, creativity, and narrative composition, while offering personalized feedback to enhance participant growth.
Upheld a high standard of visual storytelling to accurately reflect the spirit of the conferences, capturing delegate engagements, formal proceedings, and cultural activities across all event days.

Education

Raghunath Jew Degree College

Bachelor of Commerce (B.Com)

01.2023

Christ Junior College

Senior Secondary (Class XII) from Commerce Stream

01.2020

Stewart School

Secondary Education (Class X)

01.2018

Skills

Interpersonal Communication – Strong client-facing communication and relationship-building abilities
Attention to Detail – High level of accuracy in documentation, client handling, and task execution
Time Management – Ability to prioritize tasks and meet deadlines in fast-paced environments
Problem Solving – Quick and effective resolution of client issues and operational challenges
General Management – Experience in team coordination and workflow optimization
Multitasking – Skilled at handling multiple responsibilities without compromising quality
Creative Thinking – Innovative approach to client engagement and process improvement
Fast Learner – Quickly adapt to new tools, platforms, and regulatory changes
Research – Proficient in tracking market trends and regulatory updates to inform support
Trading Experience – Practical knowledge of financial markets and trading platforms
Continuous Upskilling – Committed to learning and staying current with industry trends

Awards

Best Camper Boy – Habitat Youth Club Camp (2015),
Special Mention – BJB Youth Parliament (2018),
High Commendation – IDIA Model United Nations (2019),
Best Photographer – Ravenshaw University Model United Nations (2019),
High Commendation – Bhubaneswar International Model United Nations (2020),
Special Mention – SOA Model United Nations (2020),
Special Mention – Silicon Institute of Technology Model United Nations (2021)

Extracurricular Activities & Creative Collaborations

Volunteer & Photographer – BHUMI (NGO): Worked as a volunteer and photographer for BHUMI, contributing to the documentation of events, workshops, and community outreach programs to visually support the organization’s social initiatives.
Event Photographer – Flash and Tunes: Collaborated with a professional event management company to cover various social and cultural events, delivering high-quality visual content aligned with client expectations and event dynamics.
Cinematographer – Candid Cinema (YouTube Channel): Worked as a cinematographer for short films produced under the Candid Cinema YouTube channel, handling camera operations, shot composition, and contributing to the overall visual narrative of each project.

Timeline