Tanisha Choudhury
Chennai
Summary
Solutions Engineer with 5+ years of experience in SaaS, specializing in finance systems and CRM. Experienced in working with global customers across EU, UK, APAC, and India, delivering scalable solutions through presales, implementation, and technical consulting.
Overview
5
5
years of professional experience
Work History
Lead-Customer Support
Zoho
Chennai
10.2025 - Current
- Assisted in managing customer support operations for Bigin CRM by addressing complex scenarios involving integrations, workflow automation, and system configurations.
- Collaborated with product and engineering teams to help resolve technical issues and facilitate product improvements.
- Converted customer pain points into actionable product feedback and suggestions.
- Supported team members in delivering high-quality customer interactions for enterprise accounts.
- Assisted in launching Premium Support for Bigin.
Presales Engineer-Zoho Finance
Zoho
Chennai
12.2020 - 10.2025
- Delivered solution demos focused on finance workflows, including invoicing, payment tracking, and subscription-based billing scenarios
- Worked with global clients across EU, UK, APAC, and India on multi-currency, tax, and compliance workflows
- Owned RFQ/RFI engagements, delivering scalable, integration-driven solutions aligned with business requirements
- Conducted webinars, customer workshops, and flagship speaking sessions to drive product adoption and awareness
Education
B.Tech - Engineering
Hindustan Univeristy
Chennai, TN01-2020
Skills
- Customer relationship management
- Solution delivery
- Compliance management
- Product improvement
- CRM software
- Workflow automation
- System integrations
- Product demonstrations
- Familiarity with API standards
- Finance software adaptability
- Postman
Timeline
Lead-Customer Support
Zoho
10.2025 - Current
Presales Engineer-Zoho Finance
Zoho
12.2020 - 10.2025
B.Tech - Engineering
Hindustan Univeristy