Tanisha Jaiswal
Kolkata
Summary
“Setting goals and achieving it” is my motto in life. Ambition , self confidence and hard work are my strengths. Combining these, help me to succeed in whatever I want to achieve. I assure that the concern which will recruit me, can expect utmost sincerity and responsibility for the work assigned to me.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Associate
Innover Digital Pvt Ltd
Kolkata
04.2021 - Current
- Maintainence Of Product And Service Changes In Logistics.
- Payments To The Drivers According To Their Loads.
- Verification Of Documents And Payment Processing.
- Cross-Trained And Provided Backup Support For Organizational Leadership.
- Facilitated Delivery & Pickup Orders And Completed Accurate To Meet Aggressive Deadlines.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
Customer Service Representative
Kochar Tech
Kolkata
01.2021 - 09.2021
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Providing guidance to the delivery partner and resolving their problems.
- To prepare documentation of the order.
- Providing reports and interacting with clients on weekly basis
Education
B.Com Hons - Accounting
THK Jain College (University Of Calcutta)
Kolkata 06.2018 - 06.2021
High School Diploma -
Holy Palace Multipurpose Institute
Kolkata 04.2017 - 03.2018
WBBSE - Commerce
Maheswari Girls' School
Kolkata 04.2015 - 03.2016
Skills
Customer query managemen
undefinedTimeline
Customer Service Associate
Innover Digital Pvt Ltd
04.2021 - Current
Customer Service Representative
Kochar Tech
01.2021 - 09.2021
B.Com Hons - Accounting
THK Jain College (University Of Calcutta)
06.2018 - 06.2021
High School Diploma -
Holy Palace Multipurpose Institute
04.2017 - 03.2018
WBBSE - Commerce
Maheswari Girls' School
04.2015 - 03.2016
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