Tanisha Narang
Delhi
Summary
Results-oriented French Brand Specialist with expertise in vendor management, business growth, and compliance. Experienced in driving joint business plans, analyzing data to improve vendor experiences, and managing French language translation and AML KYC compliance at Saxo Bank. Skilled in guiding teams to achieve top performance and enhancing operational efficiency , with a strong focus on customer satisfaction and building lasting relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Brand Specialist/Account Manager
Amazon
Bangalore
03.2024 - Current
- Establish long term partnerships with key vendor partners for the group of vendors handled.
- Partnering with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
- Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
- Conduct a deep dive analysis on vendor issues, and publish recommendations and action plans based on data to improve the vendor experience.
AML KYC Analyst
Saxo Bank
Gurugram
03.2021 - 03.2024
- Company Overview: Saxo Bank - Gurugram, India
- Conducted verification of client KYC documents and implemented EDD for French clients
- Played a pivotal role in detecting and preventing illicit financial activities through AML compliance
- Streamlined processes and increased efficiency within compliance functions
- Saxo Bank - Gurugram, India
Senior Customer Service Representative
Sitel
Gurugram
07.2019 - 08.2019
- Skillfully managed a diverse range of consumer requests received via phone, mail and email.
- Meticulously conducted verifications of all information stored on the credit file, demonstrating utmost accuracy and attention to detail in maintaining data integrity and compliance with regulatory standards.
Team Leader
Concentrix
Gurugram
12.2017 - 01.2019
- Secured a well deserved promotion to the position of team leader, a testament to my exemplary
leadership skills and remarkable performance as a team member. - Played a pivo t al role as a senior advisor in a team of 150 French specialists, assuming responsibilities
that involved mentoring, training, and grooming team members, while consistently achieving top tier
performance. - Successfully coordinated with key stakeholders to ensure seamless communication and execution of business strategy.
- Demonstrated strong analytical and problem-solving skills, actively participating in decision-making processes to enhance overall business performance.
Senior French Representative
Concentrix
Gurugram
08.2016 - 12.2017
- Attained the prestigious recognition of being a "Shining Star" within the company, standing out as the top performer due to my outstanding contributions and achievements.
- Expertly handled a multitude of French customer queries via email, demonstrating fluency in the language and providing swift and comprehensive resolutions to their concerns.
- Proactively initiated and maintained regular communication with French clients,
fostering strong business relationships and ensuring their needs were met with utmost professionalism. - Effectively managed customer complaints, skillfully addressing issues on the spot and swiftly resolving them, resulting in enhanced customer satisfaction and loyalty.
Education
DU d'Etudes Françaises C2 (DUEF C2) - Teaching French as a Foreign Language (FLE)
Universitéde Jean Jaurès
Toulouse, France10.2020
Bachelors - commerce
Delhi University
Delhi, India10.2016
Diploma - French B1
Frehindi Institute
Delhi, IndiaSkills
- Vendor management and negotiation
- Strategic planning & Execution
- Business Development & Growth
- Data analysis and Reporting
- Problem solving & Decision Making
- Compliance & Risk Management
Languages
- French, Fluent
- English, Fluent
Additionalskillsandcertifications
- DELF B1
- DELF A2
Accomplishments
- Attained "Shining Star" recognition at Concentrix for top performance.
- Increased customer satisfaction through prompt issue resolution
- Promoted to team leader role based on exemplary leadership abilities.
- Contributed innovative ideas to streamline processes and increase efficiency.
- Built strong relationships with French clients through proactive communication.
- Earned consistent customer praise and positive feedback.
Languages
French
Advanced (C1)
C1
Certification
- DELF B1
- DELF A2
Timeline
Brand Specialist/Account Manager
Amazon
03.2024 - Current
AML KYC Analyst
Saxo Bank
03.2021 - 03.2024
Senior Customer Service Representative
Sitel
07.2019 - 08.2019
Team Leader
Concentrix
12.2017 - 01.2019
Senior French Representative
Concentrix
08.2016 - 12.2017
DU d'Etudes Françaises C2 (DUEF C2) - Teaching French as a Foreign Language (FLE)
Universitéde Jean Jaurès
Bachelors - commerce
Delhi University
Diploma - French B1
Frehindi Institute
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