Tanisha Sharma
Noida
Summary
- Dedicated Senior Support Executive with strong expertise in client support and cross-departmental collaboration. Focused on enhancing customer relationships and streamlining software adoption processes.
- Dynamic professional recognized for leading successful cross-departmental initiatives. Expertise in client support and recruitment, committed to delivering exceptional service and fostering collaboration to achieve organizational goals.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Senior Support Executive
Flabs
Noida
05.2024 - 09.2026
- Led cross-departmental meetings to enhance collaboration and communication.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Handled client support, conducted software demos and product training, addressed queries, and guided clients through software features and workflows to ensure smooth adoption.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Designed customized professional letterheads and other branding materials for clients, ensuring a clean, consistent, and professional visual identity.
Recruitment Analyst
TalentXo
03.2024 - 05.2024
- Analyzed candidate profiles to match qualifications with job requirements.
- Collaborated with hiring managers to define recruitment needs and strategies.
- Assisted in the creation of recruitment reports for management review.
- Conducted interviews to evaluate candidate skills and cultural fit.
- Managed applicant tracking system for streamlined candidate communication.
Technical Recruiter
Workfall
Singapore
02.2024 - 05.2024
- Sourced candidates through various platforms and networking events.
- Conducted initial candidate screenings to evaluate qualifications and fit.
- Facilitated interview processes between candidates and hiring teams.
- Developed job descriptions that attract top technical talent.
- Followed up with both applicants and hiring managers throughout the recruitment process until a successful hire is achieved.
- Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs.
Education
BBA -
CCS (Chaudhary Charan Singh University)
Muzaffarnagar08-2019
Skills
- Cross-departmental collaboration
- Client support
- Recruitment strategies
- Candidate evaluation
- Applicant tracking systems
- Customer relationship management
- Staff training
Languages
English
Beginner
A1
Hindi
Native
Native
Certification
- English For Career Development
- Advance Excel
Timeline
Senior Support Executive
Flabs
05.2024 - 09.2026
Recruitment Analyst
TalentXo
03.2024 - 05.2024
Technical Recruiter
Workfall
02.2024 - 05.2024
BBA -
CCS (Chaudhary Charan Singh University)