Tanish Batra
Ahmedabad
Summary
Goal-oriented professional with extensive experience in diverse settings. Expertise in analyzing project requirements to identify effective solutions. Proven ability to deliver innovative designs under tight deadlines and budget constraints, consistently exceeding objectives.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
Bankai Informatics
Ahmedabad
01.2025 - Current
- Delivered L1/L2 support for fintech services, including SMS, CTS, RTGS, NACH, and net banking, using Oracle PL/SQL to resolve transaction and data issues efficiently.
- Diagnosed technical incidents via ticketing systems, phone, and email, ensuring high client satisfaction through timely resolution.
- Developed and optimized PL/SQL queries, procedures, and scripts to streamline troubleshooting and enhance data correction processes.
- Monitored system and network performance, proactively identifying and addressing potential issues.
Web Developer Intern
Gizmore
Noida
12.2023 - 04.2024
- Collaborated with team of five web developers to deliver end-to-end solutions for three clients.
- Updated application versions using Git in collaboration with teammates to enhance functionality.
- Used best practices in HTML, Python, JavaScript, HTML, and CSS to make a chatbot for the company's website; improved customer response time by 50%, and reduced support ticket volume by 40%.
- Developed cross-browser HTML5, CSS, and JavaScript to create complex page layouts that adhered to design specifications.
- Gizmore is a smart accessories and audio brand in India, known for its fashionable product styling. Gizmore has its roots in Zazz Technologies, PVT. LTD., the parent company of the brand.
Education
B.Tech. - Computer Science
ITM(SLS) Baroda University
Vadodara, Gujarat01.2024
Skills
- HTML5 and CSS
- JavaScript and React
- Python and Java
- Database management (SQL Server, MySQL, Oracle PL/SQL)
- Version control (GIT)
Projects
AI chatbot for customer support, Noida, Gizmore.in, 02/2024, 04/2024, developed it in my internship with five fellow team members, engineered and trained the chatbot using advanced NLP architecture, I worked on the front-end area, creating a simple interface featuring many options like dark mode and emojis, making it more interactive, I used HTML5, CSS3, JavaScript, Python, and Flask, improved customer response time by 50% and reduced support ticket volume by 40%, conducted user testing sessions and got approved by the website
Strengths
- Eager to learn new skills, as a person who is starting out, I am constantly seeking new ways to grow and expand my skill set
- Not afraid of failure, strong believer in the mantra that we learn from our mistakes
- Time management, I always set aside time to plan my week and distribute the workload by days, so that I can simultaneously meet deadlines and maintain my well-being
Timeline
Technical Support Engineer
Bankai Informatics
01.2025 - Current
Web Developer Intern
Gizmore
12.2023 - 04.2024
B.Tech. - Computer Science
ITM(SLS) Baroda University