Saran S

● Wireless Network

● Apply Design Thinking, Lean and Agile methodologies in all the stages of development Design, build and deploy Strong knowledge in the following areas: installation & configuration of Modem, Router, Switch, Bridge, Repeater & Hub, LAN, WAN, IPv4, IPv6, DNS, DHCP Firewall, WLAN, VPN.

● Internet of Things (IOT)

● Log and Resolve issues electronically (email, web-based portal, ticketing tool) or via phone for all in scope applications / activities which are raised by or on behalf of the user.

● Technically responsible for execution of Services as per OLA I Knowledge Management activities including maintenance, publication, quality assurance and usage of KEDB articles in association with L2.

• Troubleshooting technical issues: Support engineers are responsible for identifying and resolving technical issues related to products or services
• Providing technical support: Support engineers provide technical assistance to customers through different channels, such as phone, email, chat, or remote desktop access
• Documenting technical issues: Support engineers should document technical issues and resolutions accurately in a ticketing system or other relevant tools
• This documentation can be used for future reference or to identify