Tanishka Bhatia
Delhi
Summary
Dynamic Process Developer at Genpact India with strong expertise in quality assurance, cross-functional collaboration, and Lean process improvement, consistently achieving 96% efficiency. Proven experience in new hire training, data privacy compliance, and issue tracking management. Passionate about leadership development, problem-solving, and driving process excellence through stakeholder alignment.
Overview
3
3
years of professional experience
Work History
Process Developer
Genpact India Private Ltd.
Gurugram
08.2025 - Current
- Certified Quality Analyst, entrusted with auditing cases across the entire team to ensure strict compliance with quality, regulatory, and process standards.
- Prepared and analyzed Root Cause Analyses (RCAs) for Archer incidents, driving corrective actions, risk mitigation, and continuous process improvement.
- Selected as the youngest team member to conduct New Hire Training Programs across 5 of 13 workstreams, accelerating onboarding and improving early productivity.
- Partnered with technical teams on Data Privacy initiatives, ensuring protection of sensitive client data (including SIN) and adherence to data security policies.
- Served as a point of escalation for complex and high-risk cases, ensuring timely resolution and sustained client confidence.
- Demonstrated strong stakeholder and cross-functional leadership, aligning teams with business objectives, quality benchmarks, and delivery expectations.
- Actively contributing toward Team Lead and SME readiness through ownership of quality governance, mentoring, and process excellence.
Senior Process Associate
Genpact India Private Ltd.
Gurugram
04.2025 - 08.2025
- Drove Lean process improvement initiatives, reducing rework, improving efficiency, and strengthening end-to-end process performance.
- Partnered with insurance stakeholders to curate customized insurance solutions aligned with client-specific needs and regulatory guidelines.
- Utilized Jira and PDS to design, monitor, and manage issue tracking and resolution workflows, consistently achieving SLA compliance.
- Optimized team resource allocation during peak volumes, minimizing extended working hours while ensuring uninterrupted delivery.
- Maintained a 96% efficiency rate, balancing speed, accuracy, and compliance with minimal rework and maximum output.
- Acted as a key support resource for peers, sharing process knowledge and best practices to uplift team performance.
Process Associate
Genpact India Private Ltd.
Gurugram
02.2023 - 04.2025
- Managed end-to-end money-out transactions and payment processing within the retirement benefits domain, ensuring accuracy, regulatory compliance, and timely execution.
- Delivered consistent high-quality transaction support, maintaining exceptional attention to detail across diverse transaction types.
- Cross-trained across multiple work types, demonstrating strong flexibility and rapid adaptability to evolving process requirements.
- Collaborated closely with internal stakeholders to resolve complex cases, improve turnaround time, and enhance overall operational efficiency.
- Built a strong foundation in process controls, risk awareness, and SLA adherence, contributing to stable BAU performance.
Education
Bachelor's of Commerce -
Delhi University
Delhi07.2021
12th - CBSE
SD Public School
Delhi03.2018
10th - CBSE
SD Public School
Delhi03.2016
Skills
- Quality assurance
- Root cause analysis
- Data privacy compliance
- Issue tracking management
- Lean process improvement
- Cross-functional collaboration
- Team training facilitation
- Problem solving
- Attention to detail
- Time management
- Leadership development
- Teamwork and collaboration
ACHIEVEMENTS & LEADERSHIP
- Multiple times Bronze Award recipient for consistent high performance and quality ownership.
- Promoted twice based on leadership potential, accountability, and delivery excellence.
- Certified Quality Analyst (QA) entrusted with team-wide audits and mentoring.
- Actively preparing for Team Lead and SME roles with focus on people management and process governance.
- Recognized as a go-to person for escalations, mentoring, and stakeholder coordination.
Accomplishments
Secured highest marks in Business Studies in AISSCE-2018.
Extracurricular Activities
Secured 2nd position in English Speech.
Secured 2nd position in Essay Writing Competition.
Secured 3rd position in English Extempore.
Secured 2nd position in Rangoli Competition.
Languages
- English
- Hindi
- Sindhi
- Punjabi
Personal Information
- Father's Name: Mr. Mukesh Bhatia
- Mother's Name: Mrs. Kavita Bhatia
- Date of Birth: 07/08/00
- Marital Status: Unmarried
Timeline
Process Developer
Genpact India Private Ltd.
08.2025 - Current
Senior Process Associate
Genpact India Private Ltd.
04.2025 - 08.2025
Process Associate
Genpact India Private Ltd.
02.2023 - 04.2025
Bachelor's of Commerce -
Delhi University
12th - CBSE
SD Public School
10th - CBSE
SD Public School