Summary
Overview
Work History
Education
Skills
Timeline
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Tanishq Sharma

Ahmedabad

Summary

Results-driven Analyst and IT Operations Specialist with 5 years of diverse experience in software implementation, operational data analysis, incident management, and stakeholder coordination across telecom, commodity trading, and IT domains. Proficient in gathering business and operational requirements, translating them into Business Requirement Documents (BRD) and Functional Requirement Documents (FRD), and delivering actionable insights through performance and incident trend analysis. Adept at collaborating with cross-functional teams, managing release implementations, conducting UAT coordination, and driving process improvements through root cause analysis and operational reporting. Skilled in MySQL, UNIX/Linux systems, with a proven track record of ensuring business continuity, SLA compliance, and operational excellence through data-driven decision support and process optimization initiatives.

Overview

6
6
years of professional experience

Work History

Implementation Analyst

Meditab Software
Ahmedabad
09.2022 - Current
  • Gathered, analyzed, and translated client business requirements into system configurations and implementation plans for multiple enterprise applications.
  • Managed release implementation plans, change requests, and pre/post-deployment sanity testing, contributing to risk analysis and rollback strategies.
  • Coordinated with cross-functional teams and stakeholders to clarify business issues, define process improvements, and recommend solutions.
  • Created implementation documentation, process workflows, SOPs, and operational reports for internal teams and client stakeholders.
  • Conducted post-implementation reviews, identified process gaps, and suggested data-driven enhancements for future releases.
  • Collaborated with clients for onboarding, UAT (User Acceptance Testing), and issue resolution, ensuring successful product go-lives.
  • Utilized MySQL and Excel to extract, analyze, and interpret operational and application data for troubleshooting and reporting.
  • Acted as a liaison between technical teams and business stakeholders, ensuring clear communication of requirements, implementation updates, and issue resolutions.
  • Led incident management, root cause analysis, and preparation of incident trend reports for recurring issue prevention.

System Engineer

Infosys
Pune
07.2019 - 08.2022
  • Utilized MySQL queries and UNIX/Linux commands for operational data extraction, error log analysis, and performance monitoring across commodity trading and telecom projects.
  • eveloped and maintained operational dashboards, performance reports, and incident trend summaries to support project reviews and decision-making.
  • Collaborated with project managers, operations teams, and client stakeholders to clarify technical problems, assess business impacts, and recommend actionable solutions.
  • Participated in release implementation plans for multiple client projects, ensuring change control adherence and preparing issue analysis reports post-deployment.
  • Prepared and presented weekly and monthly operational performance reports, including incident trends, downtime summaries, and SLA compliance metrics for leadership review.
  • Worked closely with business users to gather feedback on system behavior and post-release issues, converting qualitative inputs into actionable technical tasks.
  • Played an active role in agile sprint planning and stand-ups as Scrum Master, ensuring timely delivery of operational tasks, reporting blockers, and prioritizing critical issues.

Education

MBA - Information Technology And Systems Management

Narsee Monjee Institute of Management Studies
Mumbai
06-2024

Bachelor of Science - Bachelor in Computer Application

Amity University
Jaipur
06-2019

Skills

  • Database management (MySQL, HeidiSQL, CouchDB)
  • Business analysis and requirements gathering
  • Post-implementation review
  • Process documentation
  • UNIX/Linux proficiency
  • ODOO expertise
  • Incident and change management
  • BRD/FRD documentation
  • ITIL

Timeline

Implementation Analyst

Meditab Software
09.2022 - Current

System Engineer

Infosys
07.2019 - 08.2022

MBA - Information Technology And Systems Management

Narsee Monjee Institute of Management Studies

Bachelor of Science - Bachelor in Computer Application

Amity University

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Tanishq Sharma