Tanmay Arole
Pune
Summary
Intend to build my career in a superior organization with committed and dedicated people, which will help me explore my skills and to realize my potential and willing to work in a challenging environment.
Pursued continuous development opportunities to advance expertise and enhance support for internal and external customers. Driven leader with excellent problem-solving, decision-making and conflict resolution skills. Analytical and results-focused in addressing organizational issues and implementing corrective actions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Deputy Manager
Aptia (Formerly Mercer)
India
01.2024 - Current
- Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
- Developed and implemented strategies to improve team performance.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
Process Leader
Mercer (Formerly JLT)
Pune
01.2021 - 04.2024
- Conducted regular reviews of current processes to identify opportunities for improvement or development.
- Communicated regularly with internal stakeholders regarding progress updates on projects related to process improvement efforts.
- Conducted regular audits of production processes to identify areas for improvement.
Senior Associate
Mercer (Formerly JLT)
Pune
01.2018 - 12.2020
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
Associate
JLT
Pune
06.2017 - 12.2018
- Reviewed pension plan documents and performed calculations to ensure accuracy of retirement benefits.
- Created and maintained a database for tracking the pensioners' records, including contributions and withdrawals.
Associate
Suma Soft Pvt Ltd.
Pune
07.2015 - 04.2017
- Performed administrative tasks such as filing documents and updating databases.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Provided excellent customer service by answering questions about delivery status.
Associate
Tech Mahindra
Pune
03.2013 - 02.2015
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
BCA - Computer Application
Sinhgad Business School Erandwane
Pune09-2015
HSC -
Mamasaheb Mohol College
Pune, MH05-2012
SSC -
Vimal Vidya Kunj
Pune05-2010
Skills
- CCNA
- Process and procedure development
- Workload Management
- Customer Relations
- Employee engagement
- Strong delegating abilities
- Team Collaboration
- Analytical Thinking
Certification
CPC Certified in UK Pension.
Travel Experience
Traveled United Kingdom (Exeter) for Project migration while working with Mercer for 1 Month (July 2019).
Personal Information
Date of Birth: 01/25/1995
Languages
- English
- Hindi
- Marathi
Extracurricular Activities
Drawing
Singing
Good in sports, mostly in Cricket & Football.
Disclaimer
I hereby declare that the information given above is true and correct to the best of my knowledge.
Timeline
Deputy Manager
Aptia (Formerly Mercer)
01.2024 - Current
Process Leader
Mercer (Formerly JLT)
01.2021 - 04.2024
Senior Associate
Mercer (Formerly JLT)
01.2018 - 12.2020
Associate
JLT
06.2017 - 12.2018
Associate
Suma Soft Pvt Ltd.
07.2015 - 04.2017
Associate
Tech Mahindra
03.2013 - 02.2015
BCA - Computer Application
Sinhgad Business School Erandwane
HSC -
Mamasaheb Mohol College
SSC -
Vimal Vidya Kunj
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