Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and interests
Timeline
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Tanmay Chaubal

Pune

Summary

Experienced collaboration engineer with 5+ years of experience managing and maintaining audio/video phone systems. Skilled in troubleshooting and problem-solving. Effective communicator who works well independently or collaboratively to solve complex problems quickly and efficiently.

Overview

8
8
years of professional experience

Work History

Consultant

Mitel
Pune
12.2021 - Current
  • Atos Unify is now a part of Mitel.
  • A Level 2 Engineer providing support to Cisco IPT and PCCE
  • Configuration and troubleshooting Cisco IP phones and Webex Messengers/Softphones/Meetings.
  • A core member of change activities to perform Cisco server upgrades, certificate upgrades, security patch upgrades and bulk updates on UCM
  • Acting promptly on alerts caused by network flaps, outages, and production issues
  • Troubleshooting issues related to Verba call recording
  • Working with Cisco TAC in case of bugs fixes and outages
  • Working on migrations of Cisco products, implementing, and testing the same
  • Check alarms related to Cisco Expressways, certificate updates and work on the issues caused by Expressways
  • Work with VMware team and support them for their change activities
  • Push software updates via Cisco Prime to Voice Gateways
  • Rectifying the Vulnerabilities that arise due to new patch releases and Cisco devices being on earlier softwares
  • Handling PCCE and Verba requests or issues.

Telecom Engineer

CSS Corp
Bangalore
07.2019 - 12.2021
  • Support 2 products – Mitel Connect and Shoretel Sky
  • Understanding the issues of customers and troubleshoot them promptly
  • Configuration and troubleshooting Mitel IP phones, UCCE and softphones
  • Troubleshooting issues related to Mitel applications – Connect for desktop/laptop and mobile; and Mitel Teamwork
  • Troubleshooting issues related to Call recordings in Telstrat and Mitel Integration Recording
  • Reporting issues/bugs to T2 and providing support at the time of outages
  • Handling escalations and work on those issues on priority.

Cisco Voice Engineer

Magna Infotech
Pune
06.2018 - 07.2019
  • Configuring and troubleshooting IPT related issues on Cisco Call Manager and Unity
  • Configuration of Cisco IP phones, Cisco jabber, Voice gateways and CUCI Lync
  • Working with the L2 support teams to resolve all customer incidents and requests
  • Diagnose, troubleshoot and resolve incidents following documented procedures and solutions
  • Supporting L2/L3 teams during planned server outage activities
  • Provide support for on-site engineer hardware replacement/repair and ensure optimum service is being given to the customer
  • Resolve issues on Verint Impact 360 platform
  • Daily Server Health checks of Verint – Server performance, alarms and services.

Graduate Engineer Trainee

Manitowoc Cranes – Potain India Pvt. Ltd.
Pune
08.2015 - 08.2016
  • Core team member responsible for setting up the new Crane model MCT85.
  • Daily production planning and prioritizing as per material availability.
  • Inventory management.
  • Conduct Value Stream Mapping to improve the productivity.
  • FMEAs of production processes.
  • Implementation of 2 bin systems.
  • Ensure the Quality of the product manufactured.
  • Conduct KAIZEN event every 3 months to improve the efficiency of the plant.
  • Ensure the Quality of the product manufactured.

Education

Bachelor’s in Engineering - Mechanical

University of Pune
01.2015

Skills

Cisco CUCM and CUC

Cisco Webex and Webex Meetings

Voice and video collaboration

SIP protocol

Verba Call recording

Cisco Prime

Cisco Expressways

Network Troubleshooting

Accomplishments

Atos Global IT Solutions (Now Mitel)

  • Obtaining CSATs on regular basis with no DSAT till date.
  • Champagne Accolade Award in May 2022.
  • Appreciation from clients weekly.

CSS Corp (Mitel)

  • Appreciation from the customers for understanding the issue and resolving them at the lowest possible time.
  • Customer and QA result – 97% customer satisfaction.
  • Award for excellence for following the process in Nov 2019.
  • Recognition for meeting daily targets for resolving problems of the customers.
  • Customer Satisfaction Award for the month of August 2020 and June 2021.
  • WOW NOW award for getting great feedbacks from the customers for the month of October 2020.
  • Top Performer of the Month award for the month of November 2020.

Magna Infotech (Vodafone India Shared Services)

  • Award for the performer of the quarter(3rd) in the year 2018.
  • Appreciation from the customers for providing prompt service.

Manitowoc Cranes – Potain India Pvt. Ltd.

  • KAIZEN award for safety.
  • Appreciation from the Head of Safety for implementation of 5S in desired areas.

Hobbies and interests

  • Traveling
  • Photography
  • Cooking

Timeline

Consultant

Mitel
12.2021 - Current

Telecom Engineer

CSS Corp
07.2019 - 12.2021

Cisco Voice Engineer

Magna Infotech
06.2018 - 07.2019

Graduate Engineer Trainee

Manitowoc Cranes – Potain India Pvt. Ltd.
08.2015 - 08.2016

Bachelor’s in Engineering - Mechanical

University of Pune

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Tanmay Chaubal