Tanmay Kumar
Associate Director-Customer Success
New Delhi
Summary
Dedicated Customer Success Leader with impressive track record of improving the service quality and growing company customer base by doing most upsells in the Quarter. I am having Good Client management, strategic planning and team management skills. Successful team builder with exceptional communication abilities have ensured 0 churns in last 2 years and 15% portfolio expansion throughout all the clients.
Overview
6
6
years of professional experience
Work History
Associate Director-Customer Success
Ekincare
06.2024 - Current
- Led teams of up to 6 personnel, supervising daily performance, training of new processes, and utilization plans for corporations.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration, especially for Marsh.
- Mentored junior staff members, providing guidance on awareness strategies and adoption techniques for the sponsored benefits.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
Customer Success Manager
ekincare
12.2022 - Current
- Taking care of B2B accounts like KPMG, PepsiCo, BlackRock, Siemens, Marsh
- Quest Global etc
- To ensure smooth functioning of their healthcare services end to end with a rating of 4.8/5
- Ensuring necessary additions to the portfolio to increase the upsell in the accounts and managed to get upsells worth 2.5cr+ in 4-5 months of time by maintain good relations with Client
- Increasing the adoption on all of the accounts by planning engagement sessions and raffles to ensure more utilization with best possible services from my end in terms of operational and virtual assistance to all the employees.
Business Development Manager
UPGRAD EDUCATION
10.2020 - 11.2022
- Reached out to potential customers via telephone, email and in-person inquiries Started as Academic counsellor worked for 3 Quarters and generated revenue of 3 cr
- Got promoted to BDM working from 4 Quarters did overall revenue of 20+ cr
- Got 2 CEO Awards for best performance and for Getting highest revenue over all PAN India.
Co-founder
Little dots
03.2020 - 09.2020
- Startup based on e-com product Prepared annual budgets with controls to prevent overages
- Networked with other businesses and customers to increase sales opportunities and contacts
- Invested 1.5 Lakh on Kitchenware products made website and marketed on different social media platforms, earned profit of 5 lakh over all
- Conducted target market research to discover customer needs and analyze competitor trends.
Business Development Associate
BYJUS
06.2019 - 01.2020
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Started as BDA (TL) in spam of 8 months did revenue of 82 Lakhs
- Was ranked PAN india top 30.
Business Development Associate
EXTRAMARKS EDUCATION PVT LTD
11.2018 - 06.2019
- Started as Fresher in Sales did revenue of 40 lakh
- Developed knowledge of company products and services to make suggestions according to customer needs
- Engaged with customers to build business relationships
- Negotiated contracts and closed sales with new and existing clients.
Education
Btech civil -
SRM Institute of Science And Technology
New Delhi, DL12th Science - undefined
Kendriya Vidayalaya
New Delhi, DL10th - undefined
Kendriya vidayalaya
Janakpuri, DelhiSkills
Convincing and retention of consumers
Excellent Client handling skills
Good knowledge of product
Good communication skills
Efficient management of escalations/inconveniences
Websites
Accomplishments
- Inter college debate winner
- Highest upsells as a CSM
- Revenue generation by managing client relationships
Languages
English
Hindi
Timeline
Associate Director-Customer Success
Ekincare
06.2024 - Current
Customer Success Manager
ekincare
12.2022 - Current
Business Development Manager
UPGRAD EDUCATION
10.2020 - 11.2022
Co-founder
Little dots
03.2020 - 09.2020
Business Development Associate
BYJUS
06.2019 - 01.2020
Business Development Associate
EXTRAMARKS EDUCATION PVT LTD
11.2018 - 06.2019
Btech civil -
SRM Institute of Science And Technology
12th Science - undefined
Kendriya Vidayalaya
10th - undefined
Kendriya vidayalaya
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