Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanmay Mishra

New Delhi,DL

Summary

Experienced Consultant/Team Lead with a proven track record of managing project deadlines, mentoring team members, and analyzing project requirements. Skilled in collaborating with internal teams, monitoring performance, and handling Ciena Vyatta and WaveRouter Product Program. Adept at managing network infrastructure, implementing security measures, and leading network upgrade projects to meet business needs. Proficient in ITILv3 processes, incident and change management, troubleshooting, and coordinating with service providers for regular updates.

Over 11 years of experience in Networking . Excellent reputation for resolving problems and improving customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Consultant/Team Leader

Ciena
10.2023 - Current
  • Managed a team of specialists to ensure project deadlines were met.
  • Having project management skills and mentoring junior team members.
  • Analyzed project requirements and assigned tasks to team members accordingly.
  • Collaborated with internal teams to understand their needs and provide solutions.
  • Monitored team performance and provided regular feedback for improvement.
  • Handling Ciena Vyatta and WaveRouter Product Program.

Network Operations Manager

TATA PLAY (formerly as TATA SKY)
05.2022 - 10.2023
  • Managed network infrastructure to ensure optimal performance and availability.
  • Implemented and maintained network security measures to protect against cyber threats.
  • Developed and executed network upgrade and expansion projects to meet business needs.
  • Monitored network performance and troubleshooted issues to minimize downtime.
  • Led a team of network engineers and technicians to achieve departmental goals.
  • Capacity management – managing utilization of assets.

Senior Service Reliability Engineer

British Telecom
07.2021 - 05.2022
  • Adhered to the ITILv3 process to accomplish Incident and Change Management using NGSD (Ticketing Tool).
  • Performed L2 troubleshooting.
  • Ensured that ongoing service delivery and support met agreed customer requirements.
  • Conducted RCA and provided RFOs to the client after any incident or outage.
  • Prepared various reports including Device inventory, SLA Report, ticket analysis, and utilization reports of various WAN circuits.
  • Coordinated with various service providers for regular updates and worked with clients in the UK and US regions.

Senior Specialist

HCL Technologies
03.2014 - 07.2021
  • Led change to business project including installation of routers and firewalls, extension of site, end of life hardware replacement, and planning for new site.
  • Configured , Provisioned and troubleshooted ISR 4k, Cisco ASA, FMC, FTD for customers.
  • Managed incident and change management through SNOW tool.
  • Provided L2.5 support for network related issues to customers in UK/USA region.
  • Troubleshot VPN, DHCP issues on Cisco ASA, and slowness issue on ISR 4K based on customer reports.
  • Performed change tasks like hardware upgrade or change, IOS upgrades in switches and routers, and other configuration changes.
  • Analyzed information and created MOP to implement changes.

Network Engineer

ACME DIGITEK Pvt. Ltd.
12.2013 - 03.2014
  • Diagnosed and resolved network operation and performance issues to close trouble tickets.
  • Managed connectivity issues, packet drops, slow browsing, and latency concerns.
  • Coordinated with engineers to provide support for configuration issues within SLA.
  • Ensured maximum uptime for customers to meet Service Level Agreement.

Network Engineer

GLOBAL INSTITUTE OF TECHNOLOGY
09.2012 - 10.2013
  • Interacted with clients, understood their needs, and provided technical support.
  • Worked on networking devices (Cisco Router, switches) and escalated cases with other vendors.
  • Troubleshot issues such as link down and slowness issues for end users.

Education

B. Tech (Computer Science and Engineering) - Computer Science And Engineering

Global Institute of Technology, Jaipur
Jaipur, RJ
01.2012

Skills

  • BGP , OSPF , Static Routing , EIGRP
  • IOS , Cisco Catalyst Switches , ISR 4K Series , Upgrade , Cisco ASA, FMC , FTD
  • Infrastructure and Customer Service / Project Management
  • Configuration and Troubleshooting LAN , WAN networks
  • Switches and Protocols
  • Wireless basic understanding
  • Cisco Meraki
  • SDWAN basics vEdge, vSmart, vManage,vBond,Nokia Nuage , Cisco Viptela
  • CCNA , CCNP Switching , PMP Trained
  • Presentation Skills
  • Interpersonal Skills
  • Excellent Communication
  • Active Listening
  • Teamwork and Collaboration

Certification

  • CCNA
  • CCNP (Switching)
  • ITIL Foundation v4
  • PMP Trained

Timeline

Consultant/Team Leader

Ciena
10.2023 - Current

Network Operations Manager

TATA PLAY (formerly as TATA SKY)
05.2022 - 10.2023

Senior Service Reliability Engineer

British Telecom
07.2021 - 05.2022

Senior Specialist

HCL Technologies
03.2014 - 07.2021

Network Engineer

ACME DIGITEK Pvt. Ltd.
12.2013 - 03.2014

Network Engineer

GLOBAL INSTITUTE OF TECHNOLOGY
09.2012 - 10.2013

B. Tech (Computer Science and Engineering) - Computer Science And Engineering

Global Institute of Technology, Jaipur

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