Tanmay Sharma
Biotechnology, Sales, Cloud, AL & ML
Summary
Motivated and a Curious Person who is energetic and inclined to learn. Focused on achieving sustainable growth in dynamic market conditions through exceptional leadership and relationship-building strengths. Equipped with 1.5 years of experience in the Healthcare industry in a client facing role along with more than 3 years of Technical experience in a leading organization acclaimed Globally. Offering expertise in Biotechnology, Sales and Computational skills with aptitude in Research & Analysis along with the ability to navigate through high-stress situations and achieve goals on time and under a budget.
Overview
5
5
years of professional experience
7
7
Certificates
4
4
Languages
4
4
years of post-secondary education
Timeline
AWS Certified AI Practitioner (Overview)
12-2024
AWS Partner: Generative AI on AWS Essentials (Business)
11-2024
AWS Certified Machine Learning Engineer - Associate (MLA-C01 - English) (Overview)
10-2024
Certified by AWS in Collection, Transformation, Validation & Modelling of Data
09-2024
Certified by AWS to Train, Define, Analyze and Deploy Machine Learning Models
09-2024
AWS Certified Cloud Practitioner
08-2023
Technical Support Associate
AWS, Amazon Web Services
11.2021 - 12.2024
Certified by Amazon in Code of Business Conduct, Ethics & Global Sanctions Compliance
07-2021
SPS Associate
Amazon
03.2021 - 11.2021
Executive - Customer Relationship
LifeCell International Pvt. Ltd.
07.2019 - 09.2020
Bachelor of Science - B.Tech in Medical Biotechnology
Dr. D.Y. Patil University
05.2015 - 07.2019
Skills
Cloud infrastructure Management
undefinedWork History
Technical Support Associate
AWS, Amazon Web Services
Mumbai, Maharashtra
11.2021 - 12.2024
- Ownership: Managed support for 200+ AWS services (EC2, S3, RDS, SageMaker, Lambda, VPC, etc.), handling 25+ queries daily from individual users, organizations, and enterprises.
- Dive Deep: Engaged in continuous research within but not limited to Amazon's Data Libraries and resolved quota adjustments, Cloud execution errors and billing discrepancies with a 90%+ query resolution rate within SLAs.
- Invent and Simplify: Certified by AWS to Train, Define, Analyze and Deploy Machine Learning Models. Developed 2 automated workflows in the AWS Console, cutting manual intervention by 30% and saving 15 hours weekly for BLR site.
- Frugality: Certified by AWS in Collection, Transformation, Validation & Modelling of Data. Authored/updated 10 SOPs, boosting team efficiency by 15%, and enhanced public AWS portal content to increase user engagement by 5%.
- Learn and Be Curious: Earned Licensed Certifications. AWS Certified Cloud Practitioner; AWS Certified AI Practitioner (Overview); AWS Certified Machine Learning Engineer (Overview); AWS Partner: Generative AI on AWS Essentials [Business]); demonstrating robust technical expertise and continuous learning.
SPS Associate
Amazon
03.2021 - 11.2021
- Customer Obsession: Delivered clear, professional written and verbal communication while listening empathetically to Selling Partners, accurately understanding and prioritizing their needs to provide effective solutions. Maintained high confidentiality and data security in strict adherence to company policies and received 100+ testimonials of outstanding support by sellers and vendors.
- Insist on the Highest Standards: Utilized Amazon's CRM tools to track, analyze, and resolve seller concerns and exceeding KPI expectations (Quantity, Quality, Resolution Rate, CSAP) and achieving a 70% resolution rate, which reduced escalations and enhanced seller and vendor satisfaction.
- Earn Trust: Certified by Amazon in Code of Business Conduct, Ethics and Global Sanctions Compliance. Simultaneously, collaborated with Resolver Groups, Account Managers, Fulfillment Centers, and internal teams to assist sellers with disputes reducing compliance issues by 50%.
- Bias for Action: Identified operational inefficiencies and provided actionable feedback and enhanced customer experience, while meticulously documenting and improving the live webpage of sellers and vendors as per SOP which led to reduction of 1000+ errors and discrepancies on website of Amazon.com
- Deliver Results: Resolved complex queries from Selling Partners and Vendors through strong critical thinking and decision-making, building trust via empathy, active listening, and rapport building; provided data-driven support by handling 20+ inquiries daily on account management, order fulfillment, listing optimization, and policy compliance.
Executive - Customer Relationship
LifeCell International Pvt. Ltd.
Pune, Maharashtra
07.2019 - 09.2020
- Conducted Seminars and organized events for large crowds to create awareness about Stem Cell Preservation and educated attendees so that they relate to the purpose and become prospects as potential customers in the future, leading to increase in participant engagement by 30%.
- Conducted 20+ hospital visits/month, generating an average of 250 qualified leads per week through doctor networking and direct outreach. Developed partnerships with 70+ doctors/hospitals and successfully managed pre-sales cold calling & appointment setting, ensuring a continuous inflow of high-quality leads and Client appointments. Built strong customer relationships, leading to 15% of new enrollments coming from referrals.
- Delivered 90+ presentations per month to expecting parents, securing 45% enrollments on the spot and following up for additional conversions. Achieved an average conversion rate of 30%, consistently exceeding sales targets by 10%.
- Managed end-to-end onboarding in CRM, ensuring smooth documentation and seamless sample preservation for over 30 families per month. Handled supply chain of equipment, Distribution of medical supplies and goodies & Preservation of delicate and perishable biological substance in a time sensitive environment.
- Generated over 15x revenue in comparison to total compensation, significantly boosting company profitability and got recognized amongst the top 3% of performers nationwide, earning a spot in the LifeCell Achievers Club in 2020.
Education
Bachelor of Science - B.Tech in Medical Biotechnology
Dr. D.Y. Patil University
Pune 05.2015 - 07.2019
Certification
Certified by Amazon in Code of Business Conduct, Ethics & Global Sanctions Compliance
Affiliations
Awarded with:
Digital Identity Participant
Inclusion Ambassador of AWS
Validator & Interviewer
Paragon Pilot Tester & SIM-T advocate
AWS Support Change management
Military Mentee
I made an Impact : GMV 2024
Participant of
- Research 2021, 2022
- Skill Development
- Kindle Beta
- SHC Trailblazer
- ASA 2023
- Skill builder 2023, 2024
- SMGS Kick off
- AMAZE-IN Tech 2024
Volunteer for
- Peak 2022
- GMV 2023, 2024
- 21 days challenge
- AWS Inclusion pledge
- All Hands Meet : Survey HERO
Accomplishments
Academic Projects:
- Production of Bioethanol Using Organic extracts like Cane sugar.
- Model of United Nations (MUN) held at MIT Pune in the year 2015-16
- Isolation of Inhibitors of Penicillinase using Plant Extracts.
- B-cell Epitope prediction of Influenza A Virus, H3N2 Strain.
- The National Institute For Entrepreneurship and Small Business Development. Under (Ministry of Skill Development and Entrepreneurship, Govt. of India) in the year 2017-18
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
German
Beginner (A1)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridSimilar Profiles
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