Tanmay Sharma
Biotechnology, Sales, Cloud, AL & ML
Summary
A Self-motivated and adaptable professional with a strong drive for learning and growth. With 5+ years of experience spanning healthcare, sales, and technology, I excel in client engagement, problem-solving, and data-driven decision-making. My expertise includes 1.5 years in a client-facing healthcare role, fostering biotechnology knowledge and communication skills along with 3+ years in a global tech environment, developing stakeholder relationships and analytical skills. Adept at research and strategic execution, I thrive in high-pressure situations, ensuring efficient goal achievement within budget constraints.
Overview
5
5
years of professional experience
7
7
Certificates
4
4
Languages
4
4
years of post-secondary education
Timeline
AWS Certified AI Practitioner Curriculum (Overview)
12-2024
AWS Partner: Generative AI on AWS Essentials (Business)
11-2024
AWS Certified Machine Learning Engineer Associate Curriculum (Overview)
10-2024
Certified by AWS in Collection, Transformation, Validation & Modelling of Data
09-2024
Certified by AWS to Train, Define, Analyze and Deploy Machine Learning Models
09-2024
AWS Certified Cloud Practitioner (CLF-C02)
08-2023
Technical Support Associate
AWS, Amazon Web Services
11.2021 - 12.2024
Certified by Amazon in Code of Business Conduct, Ethics & Global Sanctions Compliance
07-2021
SPS Associate
Amazon
03.2021 - 11.2021
Executive - Customer Relationship
LifeCell International Pvt. Ltd.
07.2019 - 11.2020
Bachelor of Science - B.Tech in Medical Biotechnology
Dr. D.Y. Patil University
05.2015 - 07.2019
Skills
Cloud infrastructure Management
undefinedWork History
Technical Support Associate
AWS, Amazon Web Services
Mumbai, Maharashtra
11.2021 - 12.2024
- Ownership: Provided end-to-end technical support for a diverse portfolio of 200+ AWS services, ensuring seamless customer experiences.
- Dive Deep: Researched and resolved complex cloud execution errors, quota issues, and billing discrepancies with a 90%+ resolution rate within SLAs.
- Invent and Simplify: Designed and implemented two SaaS workflows, reducing manual efforts by 30% and saving 15+ hours weekly for BLR site through automation.
- Frugality: Created and updated 10 SOPs, improving team efficiency by 15%, and enhanced AWS portal content, increasing user engagement by 5%.
- Learn and Be Curious: Earned multiple industry-recognized certifications, demonstrating adaptability to new tools, technologies, and business processes
SPS Associate
Amazon
03.2021 - 11.2021
- Customer Obsession: Delivered exceptional support to sellers and vendors, earning 100+ positive testimonials for problem resolution and service excellence.
- Insist on the Highest Standards: Onboarded vendors with a focus on business growth, leveraging CRM tools to achieve a 70% resolution rate.
- Earn Trust: Certified in Amazon's Code of Business Conduct, Ethics, and Global Sanctions Compliance, ensuring integrity in all interactions.
- Bias for Action: Identified and rectified 1,000+ errors in Amazon's live webpages, improving content accuracy and compliance with SOPs.
- Deliver Results: Managed 20+ daily inquiries, addressing account management, order fulfillment, listing optimization, and policy compliance with efficiency and accuracy.
Executive - Customer Relationship
LifeCell International Pvt. Ltd.
Pune, Maharashtra
07.2019 - 11.2020
- Boosted participant engagement by 30% through effective event organization and educational initiatives.
- Conducted 20+ hospital visits per month, generating 250+ qualified leads weekly through doctor networking and direct outreach.
- Consistently surpassed sales targets, maintaining a 15% average conversion rate and exceeding goals by 10%.
- Ensured the integrity of sensitive biological materials by providing effective preservation solutions within strict deadlines.
- Recognized as a top performer in the top 3% nationwide (2020) for exceptional sales and client relationship management.
Education
Bachelor of Science - B.Tech in Medical Biotechnology
Dr. D.Y. Patil University
Pune 05.2015 - 07.2019
Certification
Certified by Amazon in Code of Business Conduct, Ethics & Global Sanctions Compliance
Accomplishments
Academic Projects:
- Production of Bioethanol Using Organic extracts like Cane sugar.
- Model of United Nations (MUN) held at MIT Pune in the year 2015-16.
- Isolation of Inhibitors of Penicillinase using Plant Extracts.
- B-cell Epitope prediction of Influenza A Virus, H3N2 Strain.
- The National Institute For Entrepreneurship and Small Business Development. Under (Ministry of Skill Development and Entrepreneurship, Govt. of India) in the year 2017-18.
Affiliations
Awarded with:
- Digital Identity Participant
- Inclusion Ambassador of AWS
- Validator and Interviewer
- Paragon Pilot Tester and SIM-T advocate
- AWS Support Change management
- Military Mentee
- I made an Impact : GMV 2024
Participant of
- Research 2021, 2022
- Skill Development
- Kindle Beta Tester
- SHC Trailblazer
- ASA 2023
- Skill builder 2023, 2024
- SMGS Kick off
- AMAZE-IN Tech 2024
Volunteer for
- Peak 2022
- GMV 2023, 2024
- 21 Days Challenge
- AWS Inclusion Pledge
- All Hands Meet : Survey HERO
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
French
Elementary (A2)
German
Beginner (A1)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridSimilar Profiles
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