Summary
A Self-motivated and curious professional with a strong drive for learning and growth. With 5+ years of experience spanning healthcare, sales and technology, I excel in client engagement, problem-solving and data-driven decision-making. My expertise includes 1.5 years in a client-facing healthcare role, fostering biotechnology knowledge and communication skills along with 3+ years in a global tech environment, developing stakeholder relationships and analytical skills. With an aptitude for research and strategic execution, I thrive in high-pressure situations, ensuring efficient goal achievement within budget constraints.
Overview
5
5
years of professional experience
7
7
Certificates
4
4
Languages
4
4
years of post-secondary education
Timeline
AWS Certified AI Practitioner Curriculum (Overview)
12-2024
AWS Partner: Generative AI on AWS Essentials (Business)
11-2024
AWS Certified Machine Learning Engineer Associate Curriculum (Overview)
10-2024
Certified by AWS in Collection, Transformation, Validation & Modelling of Data
09-2024
Certified by AWS to Train, Define, Analyze and Deploy Machine Learning Models
09-2024
AWS Certified Cloud Practitioner (CLF-C02)
08-2023
Technical Support Associate - AWS, Amazon Web Services
11.2021 - 12.2024
Certified by Amazon in Code of Business Conduct, Ethics & Global Sanctions Compliance
07-2021
SPS Associate - Amazon
03.2021 - 11.2021
Executive - Customer Relationship - LifeCell International Pvt. Ltd.
07.2019 - 11.2020
Dr. D.Y. Patil University - Bachelor of Science, B.Tech in Medical Biotechnology
05.2015 - 06.2019
Skills
Cloud Infrastructure Management
Technical & Customer Support
Machine Learning & Artificial Intelligence
Data Analysis & Research
Process Automation & Workflow Optimization
Sales, Marketing & Business Development
Client Relationship Management
Problem-Solving & Critical Thinking
Work History
Technical Support Associate
AWS, Amazon Web Services
11.2021 - 12.2024
- Ownership : Provided end-to-end support for a diverse portfolio of 200+ AWS services.
- Dive deep : Resolved 2,000+ complex cloud execution errors, quota issues and billing discrepancies with precision ensuring 90%+ resolution rate within SLAs.
- Invent and Simplify : Designed & implemented two SaaS workflows, reducing manual effort by 30% and saving 15+ hours/week for BLR site through automation.
- Frugality : Created and updated 10 SOPs, improving team efficiency by 15% and enhanced AWS portal content, increasing user engagement by 5%.
- Learn and be Curious : Earned multiple industry-recognized certifications, demonstrating adaptability to new tools, technologies and business processes.
SPS Associate
Amazon
03.2021 - 11.2021
- Customer Obsession : Delivered exceptional support to sellers and vendors, earning 100+ positive testimonials for problem resolution and service excellence.
- Insist on the highest standards : Onboarded vendors with a focus on business growth, leveraging CRM tools to achieve a 70% retention rate.
- Earn trust : Certified in Amazon's Code of Business Conduct & Global Sanctions Compliance, ensuring regulatory integrity.
- Bias for action : Identified and rectified 1,000+ errors in Amazon's live webpages, improving content accuracy and compliance with SOPs.
- Deliver Results : Managed 20+ daily inquiries, addressing account management, order fulfillment, listing optimization and policy compliance with efficiency and accuracy.
Executive - Customer Relationship
LifeCell International Pvt. Ltd.
07.2019 - 11.2020
- Increased customer engagement by 30% through educational initiatives and event organization.
- Conducted 20+ hospital visits/month, generating 250+ qualified leads/week via doctor networking.
- Surpassed sales targets consistently, achieving an average 15% conversion rate, exceeding goals by 10%.
- Managed biological sample preservation, ensuring strict compliance with healthcare guidelines.
- Ranked in top 3% of performers nationwide (2020), earning a spot in the LifeCell Achievers Club.
Education
Bachelor of Science - B.Tech in Medical Biotechnology
05.2015 - 06.2019
Affiliations
AWS Certifications:
- AWS Certified Cloud Practitioner (CLF-C02).
- Collection, Transformation, Validation and Modelling of Data.
- Train, Refine, Analyze and Deploy Machine Learning Models.
- AWS Certified Machine Learning Engineer Curriculum (Overview).
- AWS Certified AI Practitioner Curriculum (Overview).
- AWS Partner: Generative AI on AWS Essentials (Business).
Awards:
Digital Identity Participant | Inclusion Ambassador of AWS | Validator and Interviewer | Military Mentee | Paragon Pilot Tester and SIM-T advocate | AWS Support Change Management | Kindle Beta Tester.
Participations:
Skill Development and Research 2021, 2022 | ASA 2023 | SHC Trailblazer | SMGS Kick off | Skill builder 2023, 2024 | AMAZE-IN Tech Conference 2024 | 21 Days Challenge | AWS Inclusion Pledge | Peak 2022 | GMV 2023, 2024.
Academic Projects:
- Production of Bioethanol Using Organic extracts like Cane sugar.
- Model of United Nations (MUN) held at MIT Pune in the year 2015-16.
- Isolation of Inhibitors of Penicillinase using Plant Extracts.
- B-cell Epitope prediction of Influenza A Virus, H3N2 Strain.
- The National Institute For Entrepreneurship and Small Business Development. Under (Ministry of Skill Development and Entrepreneurship, Govt. of India) in the year 2017-18.