TANMAY KUMAR PANDA

This is the same company where I joined first and recently got promoted to CRM in May 2024.

• Here, my primary work is to solve customer queries and enhance a smooth relationship with our company.
• Solving customer queries related to loan closure, whether an NOC has been issued or not, new loans, and service-related issues.
• Market and also educate our customers about our other products (F.D., SIP, Motor Insurance, P/L, SME loans).
• We also help in operational activities, like the collection of AFC amounts from customers, and business activities, like pitching customers to refinance with us again.

• Here, my primary work is to handle branch cash and monitor the field collection executives related to cash.
• Highlighting any wrong practices used by our collection team related to cash receipting or depositing.
• As a cashier, the customer's first interaction was with me, so I used to solve any of their needs or requirements.
• Educate customers about our digital payment method and our app, how they can check their statement, and other benefits.
• Cross-sell our products to customers, like fixed deposits and SIPs.