Yamini Tanna
Visakhapatnam
Summary
Dedicated Customer Support Specialist with a proven track record in resolving inquiries through phone and chat. Proficient in complex issue escalation and customer relationship management, aiming to improve service efficiency and customer satisfaction. Results-driven Customer Support Specialist with strong skills in CRM software, problem solving, and customer follow-up. Committed to enhancing service delivery and ensuring customer satisfaction. Detail-oriented professional with extensive experience in customer support. Known for effective time management and collaboration, driving improved customer satisfaction and streamlined service processes. Ready to leverage expertise in CRM to enhance customer experiences. Results-driven Customer Support Specialist skilled in CRM software and effective communication. Achievements include resolving customer inquiries efficiently and enhancing service delivery, contributing to increased customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
concentrix
visakhapatnam
06.2023 - 09.2024
- Resolved customer inquiries via phone and chat, improving overall customer experience.
- Collaborated with team members to streamline service delivery, boosting customer satisfaction.
- Guided customers in troubleshooting product-related problems and provided solutions.
- Escalated complex issues to senior staff for timely resolution, ensuring customer concerns addressed.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Recorded all customer interactions into the database system accurately and completely.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Lecturer, Mechanical Engineering
Pragathi Polytechnic college
vizianagaram
06.2017 - 06.2019
- Organized workshops on emerging technologies in mechanical engineering, connecting students with industry trends.
- Guided student projects to enhance teamwork and problem-solving skills, resulting in increased project success.
- Mentored students on academic and career pathways in engineering fields.
- Evaluated student performance through assessments, providing constructive feedback to support academic growth.
Education
Bachelor of Engineering - Engineering
Gayatri Vidya Parishad Technical Campus
Visakhapatnam11-2015
Intermediate Certificate - Mathematics
Vignan Vidyalayam Junior College
Visakhapatnam04-2011
Ssc - Ssc
Vignan Vidyalayam High School
Visakhapatnam04-2009
Internship
VisakhapatnamSkills
- CRM software
- Phone support
- Customer follow-up
- Complex issue escalation
- Problem solving
- Time management
- Team collaboration
- Email management
- Product knowledge
- Service ticket management
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Telugu
Native
Native
Accomplishments
Awarded as best captain for throwball team during engineering and worked as sports head for our mechanical stream.
Timeline
Customer Support Specialist
concentrix
06.2023 - 09.2024
Lecturer, Mechanical Engineering
Pragathi Polytechnic college
06.2017 - 06.2019
Bachelor of Engineering - Engineering
Gayatri Vidya Parishad Technical Campus
Intermediate Certificate - Mathematics
Vignan Vidyalayam Junior College
Ssc - Ssc
Vignan Vidyalayam High School
Internship