Tanpula Praneeth Kumar
Hyderabad
Summary
Highly skilled Retail Operations Manager with 14+ years of experience in developing and implementing effective strategies to drive sales growth, reduce operational costs, and improve customer satisfaction. Strong expertise in franchisee management, inventory management, compliance and P&L with a focus on delivering exceptional results and exceeding business objectives.
Overview
14
14
years of professional experience
Work History
Senior Cluster Manager - Operations
LANDMARK GROUP - EasyBuy
Hyderabad
05.2019 - Current
- Managed a retail footprint of 1 Lac SFT across 14 stores in Telangana, driving a sales turnover of INR 83 crores.
- Oversaw franchise management, ensuring adherence to company SOPs in day-to-day store operations.
- Conducted internal reviews weekly and monthly to track sales performance and KPI targets, consistently meeting or exceeding set goals.
- Led monthly P&L reviews and devised action plans to optimize store performance.
- Spearheaded annual business and expansion budget planning, along with manpower planning, travel budgeting, and R&M budgeting for existing stores.
- Evaluated properties for potential store expansion, identifying strategic locations for growth opportunities.
- Analyzed customer experience using the NPS portal, implementing strategies to enhance overall satisfaction.
- Reviewed and curated product launches for new seasons, achieving a 90% Sell Through Rate (STR) for each season.
- Facilitated weekly and monthly business reviews for stores in collaboration with regional HODs, optimizing operational strategies.
- Planned, targeted marketing activities for stores based on specific requirements, contributing to increased footfall and sales.
- Ensured strict adherence to SOPs in all stores, consistently achieving and maintaining the highest operational standards through regular audits.
- Implemented effective measures for shrinkage control through weekly stock audits and daily billing hygiene checks.
- Played a key role in mentoring Store Managers to achieve career progression, resulting in 4 successful promotions following the ADC assessment.
- Developed and maintained reports, dashboards, and review structures using SAP, Oracle BI, and POS to support data-driven decision-making.
- Conducted regular competitor analysis to monitor business performance, track market share, and understand industry best practices, ensuring our competitive edge in the market
Store Manager
Arvind Lifestyle Pvt Ltd, Unlimited
Warangal
04.2014 - 04.2019
- Orchestrated a team of 62 members to deliver top-notch customer service and sales, and stood as the top SPD store in Pan India with 5.80 Lac SPD.
- Mentored sales associates on product specifications, sales incentives, and selling techniques.
- Organized and led weekly store meetings to discuss sales promotions and new inventory, fostering a platform for employee feedback and concerns.
- Communicated and upheld store programs and standards to ensure optimal quality, freshness, safety, and cleanliness.
- Effectively managed store employees in a fast-paced environment through proactive communication and positive feedback.
- Achieved maximized sales and minimized shrinkage through the delivery of exceptional customer service and adherence to standard practices.
- Implemented sound inventory controls and maintained optimal product levels, streamlining ordering and stock rotation in the backroom.
Team Lead
Marks & Spencer (SSP- UK)
Euston - London
04.2010 - 05.2013
- Managed a diverse team of 18 members from different countries, ensuring efficient coordination and productivity.
- Oversaw daily deliveries totaling 30 Lac, maintaining high standards of accuracy and timeliness.
- Implemented effective warehouse management strategies to enhance inventory control and operational efficiency.
- Maintained and upheld Visual Merchandising (VM) standards, enhancing the overall customer experience.
- Led the design and implementation of Standard Operating Procedures (SOPs) to control shrinkage, resulting in a 15% decrease in inventory losses.
Education
Master of Business Administration - Marketing
London School of Commerce, UK
London, United Kingdom01.2011
B.Tech -
Kakatiya Institute of Technology & Science
Warangal, India01.2009
Diploma - Mechanical Engineering
VMR Polytechnic College
Warangal,India01.2006
SSC -
JSM Public School
Warangal, India01.2002
Skills
- Regional Management
- Regional Sales
- Franchisee Management
- Franchisee Development
- Business Development
- Marketing
- P&L Analysis
- Sales Presentations
- Data Analysis
- Coaching
- Mentoring
- People Development
- SOP Development
Accomplishments
Awarded as Best Cluster Manager for FY 23-24.
Mentored 5 SM to CMIT and 4 of them placed successfully as Cluster Managers
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Affiliations
- Travelling
- Cooking
- Watching Cricket
Timeline
Senior Cluster Manager - Operations
LANDMARK GROUP - EasyBuy
05.2019 - Current
Store Manager
Arvind Lifestyle Pvt Ltd, Unlimited
04.2014 - 04.2019
Team Lead
Marks & Spencer (SSP- UK)
04.2010 - 05.2013
Master of Business Administration - Marketing
London School of Commerce, UK
B.Tech -
Kakatiya Institute of Technology & Science
Diploma - Mechanical Engineering
VMR Polytechnic College
SSC -
JSM Public School
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