Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Tanuja Kumari

Tanuja Kumari

CRM Associate
Noida

Summary

Innovative Marketing Associate gifted at identifying promotional opportunities, implementing cost-effective marketing initiatives and performing extensive market analysis and research. Passionate about achieving client goals through strong communication and leadership abilities.

Overview

2
2
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
1
1
Language

Work History

Associate CRM

OYO Hotels and Homes
Gurgaon
01.2023 - Current
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Performed ongoing analysis to develop and advance future marketing strategies.
  • Inform decision-making by monitoring and reporting sales performance metrics.

Business Analyst

OYO Hotels and Homes
Gurgaon
07.2022 - 12.2022
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Generated business intelligence reports to inform strategic decision-making.
  • Analyzed market, sales, and consumer trends to influence long- and short-term strategies.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

Data Analyst Intern

N sight consultancy
Gurgaon
05.2021 - 06.2021
  • Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
  • Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.

Education

BTECH - Electronics And Communications Engineering

Delhi Technological University, New Delhi
08.2018 - 05.2022
  • CGPA - 7.81
  • Member of the "Engifest club".
  • Organize reading clubs for children of lower socioeconomic status.



Diploma - Electronics And Communications Engineering

Meera Bai Institute of Technology, New Delhi
08.2013 - 05.2016
  • CGPA- 7.6
  • A member of the Sport and Welfare Society.

Class 10th -

Govt.CO.ED. Sr. Sec. School, New Delhi
04.2012 - 03.2013

CGPA- 8.4

Skills

Customer Relations, Research and trend analysis

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Software

MYSQL, Tableau, MoEngage (CRM-Email), Interakt (CRM – WhatsApp)

Certification

Google Data Analytics- Certification (pursuing).

Interests

Writing poems, Painting and Reading

Timeline

Associate CRM - OYO Hotels and Homes
01.2023 - Current
Business Analyst - OYO Hotels and Homes
07.2022 - 12.2022
Data Analyst Intern - N sight consultancy
05.2021 - 06.2021
Delhi Technological University - BTECH, Electronics And Communications Engineering
08.2018 - 05.2022
Meera Bai Institute of Technology - Diploma, Electronics And Communications Engineering
08.2013 - 05.2016
Govt.CO.ED. Sr. Sec. School - Class 10th,
04.2012 - 03.2013

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Tanuja KumariCRM Associate