Tanushree Attawar

• Manage the customer support function for about 3000 active clients involved in network marketing businesses
• Spearhead research and analysis projects for a particular client cluster or a dysfunctional case for the resolution of issues
• Cater to multiple customer tickets through a team of 12 subordinates
• Organize internal processes, and provide detailed reports to the management
• Prepare and process the company's finances in terms of agents' commission pay-outs, vendor payments, and team remuneration
• Highlight critical technical issues and other operational bottlenecks to the senior management for implementing effective remedial measures.

• Managed international operations encompassing reservations, payments, and coordination between clients and vendors
• Involved in contracting, booking, and managing vendors like hotels, tour operators, airline companies, VISA agents, EU-rail passes, translators, guides & transporters for International Customized and Group Holiday tours
• Focused on enhancing average profitability by controlling expenses & upselling better travel options to direct clients

• Involved in end-to-end management of operations related to vendor management, finances, client reservations, and team management
• Defined and implemented strategies to enable the business in securing higher profitability in overall operations
• Optimized resource utilization and streamlined processes through task allocation to the team members

• Domestic Holidays Managed operations related to reservations, payments and coordination between the clients and the vendors
• Contracted, booked and managed vendors like hotels, tour operators, airline companies, guides & transporters for customized and group holiday tours
• As Sales Executive – Domestic Holidays Focused on generating leads through cold calling, mailers, and various marketing campaigns run by the management to boost domestic tourism business
• Maintained high conversion rate for the domestic tourism queries
• Resolved client queries before and after the tour aimed at enhancing client satisfaction.

As Operations Executive– Domestic Holidays

• Managed operations related to reservations, payments and coordination between the clients and the vendors.
• Contracted, booked and managed vendors like hotels, tour operators, airline companies, guides & transporters for customized and group holiday tours.

As Sales Executive – Domestic Holidays

• Focused on generating leads through cold calling, mailers, and various marketing campaigns run by the management to boost domestic tourism business.
• Maintained high conversion rate for the domestic tourism queries. Resolved client queries before and after the tour aimed at enhancing client satisfaction.