Tanushree Chakraborty
Customer Support Executive
Greater Noida
Summary
Dedicated customer service associate with proven problem-solving abilities and strong communication skills. Committed to enhancing customer satisfaction through effective issue resolution and team collaboration.
Overview
5
5
years of professional experience
4
4
Languages
Work History
CS Associate, L2
Amazon
09.2022 - Current
- Demonstrated self-motivation by completing tasks without supervision.
- Excellent communication skills, both verbal and written.
- Quickly learned new processes and adapted strategies to changing environments.
- Skilled at working independently and collaboratively in a team environment.
- Educated new team members on customer handling and technical troubleshooting procedures.
Customer Support Associate
Webhelp
02.2022 - 08.2022
- Handled inbound and outbound customer support for Vodafone customers via calls.
- Assisted customers with mobile network, SIM activation, recharge, billing-related queries.
- Educated customers about plans, value-added services, and troubleshooting steps.
Customer Support Associate
Concentrix
06.2021 - 12.2021
- Managed responses to customer queries related to products and services
- Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging calls.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Science
Assam Higher Secondary Education Council
Guwahati, India 04.2001 -
High School Diploma -
Board of Secondary Education, Assam
Jorhat, India 04.2001 -
Skills
Computer skills
Problem-solving abilities
Time management
Customer service
Technical support
Leadership qualities
Issue resolution
Adaptability
Timeline
CS Associate, L2
Amazon
09.2022 - Current
Customer Support Associate
Webhelp
02.2022 - 08.2022
Customer Support Associate
Concentrix
06.2021 - 12.2021
Bachelor of Science - Science
Assam Higher Secondary Education Council
04.2001 -
High School Diploma -
Board of Secondary Education, Assam
04.2001 -