Tanushree Ghosh
Kolkata
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Oritech Computer Services
09.2020 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Event Coordinator
Maharani Exhibition
01.2016 - 09.2020
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Trained and supervised event staff to complete tasks on time.
Education
BACHELOR OF ARTS -
MAHARAJA MANINDRA CHANDRA COLLEGE
01-2013
HIGHER SECONDARY -
NARI SHIKSHA MANDIR
01-2012
SECONDARY -
NARI SHIKSHA MANDIR
01-2008
Skills
- Issue Escalation
- Customer Needs Assessment
- Customer Relationship Management
- Payment management
- Customer Engagement
- Team Collaboration
- Relationship Building
- Sales follow-up
- CRM Software
- Complaint Handling
- Account Management
Certification
MULTIMEDIA, CMC, AUG-AUG (2014-2016)
Languages
Hindi
English
Bengali
Educationalportfolio
Bachelor of Arts, CALCUTTA UNIVERSITY(C.U.), Maharaja Mahindra Chandra College, 50
Hobbies and Interests
- Listening music
- Watching T.V.
Disclaimer
I hereby declared that all of the statements made above are true to the best of my knowledge.
Personal Information
- Father's Name: Mr. Ananta Ghosh
- Date of Birth: 11/15/91
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Customer Service Executive
Oritech Computer Services
09.2020 - Current
Event Coordinator
Maharani Exhibition
01.2016 - 09.2020
MULTIMEDIA, CMC, AUG-AUG (2014-2016)
BACHELOR OF ARTS -
MAHARAJA MANINDRA CHANDRA COLLEGE
HIGHER SECONDARY -
NARI SHIKSHA MANDIR
SECONDARY -
NARI SHIKSHA MANDIR
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