Summary
Overview
Work History
Education
Skills
Certification
Languages
Profiles - Linkedin
Timeline
Generic

TANUSREE DANDAPATH

Kolkata

Summary

Proficient IAM engineer with 7.5 years of experience specializing in Identity and Access Management (IAM), Azure Active Directory, and Microsoft 365 administration. Proven expertise in managing user lifecycles, implementing security controls, troubleshooting complex issues, and delivering high-quality technical support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Identity and Access Management Administrator

Travelopia Holding Ltd
Bangaluru
01.2022 - Current
  • Design, implement, and manage identity and access solutions for enterprise users and applications.
  • Configure and maintain Azure AD Conditional Access policies to enforce security standards
  • Manage user lifecycle (provisioning, access requests, role assignments, offboarding) across multiple environments
  • Monitor, troubleshoot, and resolve identity-related incidents and synchronization issues
  • Conduct access reviews, audits, and compliance reporting to meet regulatory requirements
  • Implement Privileged Identity Management (PIM) for securing privileged roles
  • Collaborate with security and compliance teams to strengthen IAM policies under Zero Trust
  • Automate IAM processes using PowerShell or API scripts to improve efficiency
  • Provide technical support and documentation for IAM solutions and train end-users if required
  • Familiarity with multiple operating systems (Role-Based Access Control (RBAC), Single Sign-On (SSO), User Provisioning, MFA, SSPR etc.)

Technical Support Specialist

AWAFX Innovation Pvt Ltd
Kolkata
01.2021 - 01.2022
  • Systematically interprets user problems and identifies solutions and possible side effects.
  • Responsible for day-to-day management, resource planning and work allocation to meet agreed service levels.
  • Logs incidents and service requests and maintains relevant records using ServiceNow Tool.
  • Create and Manage user's profile and set permissions by Active directory and Office 365.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Direct unresolved issues to the next level of support personnel within SLA.

Technical Support Engineer

CMS IT Services
Kolkata
01.2018 - 01.2019
  • Receiving, logging incidents and service request and managing calls from internal staff via telephone and email
  • Addresses all reported issues within defined SLAs; provides relevant status and resolution details via ServiceNow ticketing system.
  • Worked on Microsoft Office 365 knowledge (Word, sharepoint, Excel, and Onedrive)
  • Good understanding of ITSM tools and ITIL best practices.
  • Fetch Report in application by run SQL queries.

Software Engineer

HCL Technologies
Kolkata Area
01.2016 - 01.2018
  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
  • Served as the primary liaison between the customer and the company for technical related issue.
  • Log all calls in the Service Desk Call Logging system (SCSM) by BMC remedy ITSM (IT service management application) suite 8.1.
  • Creating user accounts, reset passwords, create groups etc using Active Directory domain System (ADDS).

Education

Bachelor of Technology - BTech - Computer Science and Technology

West Bengal University of Technology
Kolkata
01.2015

Skills

  • Identity lifecycle management (provisioning & deprovisioning)
  • Role-Based Access Control (RBAC)
  • Privileged Identity Management (PIM)
  • Access reviews & entitlement management
  • Microsoft Entra ID (new name for Azure AD)
  • Microsoft 365 Administration (Exchange, Teams, SharePoint, OneDrive)
  • Active Directory (on-premises) & Group Policy
  • Azure AD Connect / Hybrid Identity
  • Multi-Factor Authentication (MFA) and Conditional Access Policies
  • Single Sign-On (SSO) integrations
  • Authentication protocols (SAML, OAuth 20, OpenID Connect, Kerberos, LDAP)
  • Application Proxy (for on-prem app publishing)
  • Privileged Access Management (PAM)
  • PowerShell scripting for IAM tasks
  • Monitoring & troubleshooting identity sync issues
  • Ticketing/ITSM tools (ServiceNow, Remedy)

Certification

  • Microsoft 365 Administrator Expert (MS-102) Certificate
  • Currently Pursuing SC-300 Microsoft Identity and access management Administrator Associate Certificate, (In Progress – Scheduled [September 2025])

Languages

  • English, Proficient
  • Hindi, Proficient
  • Bengali, Native

Profiles - Linkedin

https://www.linkedin.com/in/tanusree-dandapath-674236147/

Timeline

Identity and Access Management Administrator

Travelopia Holding Ltd
01.2022 - Current

Technical Support Specialist

AWAFX Innovation Pvt Ltd
01.2021 - 01.2022

Technical Support Engineer

CMS IT Services
01.2018 - 01.2019

Software Engineer

HCL Technologies
01.2016 - 01.2018

Bachelor of Technology - BTech - Computer Science and Technology

West Bengal University of Technology

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TANUSREE DANDAPATH