Tanveer Khan

• Promoted to Team Leader for Language Call back for Pan India.
• Handling Team of 17 members
• Daily Briefing on process update
• Managing there key performance
• Assigning data for manual call back
• Drive cross sell and credit card
• Call Audits and feedback session of team members
• Ensuring all achieve their targets
• Working on the FCR project

➢Joined as a CSE and promoted to acting Team Leader (Team Mentor)

•Handled team of 30 officers.

•Managed key performance parameter of team (AHT,SQ,Productivity,Daily cross sell and Credit

card)

•Mentoring and guiding team to ensure all were trained in product knowledge.

•Call audit and feedback session of team members.

•First Level Escalation of unhappy and irate customers.

➢Was working closely with business team (BPRG) for any improvement in product process.

➢Handling Root Cause Analysis for MD, RBI and Social Media Escalaltions.

•Identified and investigated problems and know Errors.

• Handling Team of 5 officers
• Handling customers Query and Escalation.
• Selling Auto Parts to US customers.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
• Established and maintained positive relationships with vendors to determine product availability and quality.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.