Tanveer Ahmed Khan
Mumbai
Summary
Dynamic IT business professional with over 16 years of experience in IT consulting, supervisory administration, and team leadership across healthcare, construction, and engineering sectors. Proven track record in systems optimization and strategic IT solutions, adept at managing server infrastructures and data-center operations (Windows, Linux OS). Skilled in leading a team of 7 Engineers to deliver robust business IT support. Expertise in project management from inception to execution, ensuring alignment with business objectives and adherence to quality standards. Known for technical proficiency in LAN/WAN, Windows NT, PCs, Servers, and Microsoft Office applications
Key Responsibilities and Achievements:
- Spearheaded IT consulting initiatives, providing strategic guidance to enhance operational efficiency in diverse industry settings.
- Managed end-to-end project lifecycles, from scope management to risk analysis, consistently delivering solutions aligned with business growth objectives.
- Optimized server infrastructures, ensuring high availability and performance through meticulous planning, installation, and configuration.
- Led a team of 7 Engineers in delivering comprehensive IT support services, fostering collaboration and achieving operational excellence.
- Implemented cost-effective IT solutions that improved system efficiency and reduced downtime, resulting in significant organizational savings.
- Proactively identified and resolved complex information system management issues, enhancing overall system reliability and user satisfaction.
- Maintained compliance with quality guidelines and norms, ensuring seamless integration of IT systems with business operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Executive Information Technology
Saint Gobain India Private Limited
01.2008 - Current
- Providing support 20+ Office, 9 Major Plants & 20 warehouse Pan India
- Providing support to users in office 365 and share point administration and maintenance
- Working with asset Managing Portal, maintain 1200 assets
- Managed user moves including exchange mailbox, person network folder, AD organizational Unit relocation through Active directory
- Managing Test servers using VMware ESXI
- Managing VMware License and renewals Working with PC CMCB remoting tool for remote trouble shooting
- Maintenance & Configuring Aruba 2930, 6200, 2530 Switches Monitoring and administrating the overall system administration activities in the office Using CMCB and MS team
- Quarterly review IT and OT Flows Palo Alto 220Series firewall with help of Regional IT Performs troubleshooting as required
- As such, lead, problem-solving efforts often involving outside vendors and other support personnel and/or organizations
- Manages computer host systems, including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system), Perform IT Asset auditing regularly with Plant IT Support Working with Regional IT for Crowd strike compliances and Windows WSUS User and Group Administration in Servers using active directory
- Developing day to day to administration levels
- Assist for technical help for near location Stations and remote stations
- Autodesk and Adobe License Management and renewals Managing License of Microsoft Products, Minitab and Data workbench tools, Administering Backups for user data and servers using Druva Insync Data Backup Application Monitoring Windows Server and Windows System Security Patches
- Managing Shared Folder Administration using Quota system (Through DFS) AD Account Creation and Managing Organizational Users Groups Installation and Configuration of PC and Laptop using Master Image VEEAM Backup for Servers Netapp Server for File shares Industrial System backup using
FMS Engineer
CMS Infosystems Private Limited
08.2007 - 04.2008
- Installed, configured and maintained computer systems and network connections.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
Field Engineer (TAC)
Wipro InfoTech Private Limited
02.2007 - 08.2007
- Interacted effectively with site IT support team arrange required stand by and new system and provide assistance in replacement of faulty system on Dell Project
- Managed team in troubleshooting efforts that alleviated errors.
Customer Support Engineer
Mega Networks Private Limited
06.2006 - 01.2007
- Trained customers to use and maintain equipment to reduce service issues.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
B.COM -
MUMBAI UNIVERSITY
01.2006
HSC - undefined
Maharashtra State Board
01.2003
SSC - undefined
Maharashtra State Board
01.2000
Skills
- PowerShell: Basic knowledge
- Microsoft Office: Proficient in various versions including Office 365
- Networking: TCP/IP, DNS, DHCP, IPV4, Active Networking, Cabling
- Operating Systems: Windows 10, Windows Server (2003/2008/2012/2016/2019/2022), VMware ESXi
- Server Support: Dell Servers, VMware ESXi
- Infrastructure: Cisco Routers, Wi-fi Access Points, PBX Telephony Systems, Smartphones
- Storage: DFS, NAS BOX, Netapp
- Backup Solutions: Veeam, Macrium
- Hardware: Lenovo, Dell, HPE, Aruba, Cisco, Palo Alto, SNOW, Fiber Optics
- Software: Crowdstrike, Minitab, PowerBI, MS Project, SharePoint, Macrium, Easeus
- Business Tools: Microsoft Office 365, SharePoint, OneDrive
- IT Management: System provisioning, IT asset management, vendor management
- Security: Palo Alto firewall (L1 support), MFA, Mobile Iron, Outlook and Teams mobile
- Network Administration: Aruba Switches, Aruba Access Points, Network performance analysis
- Technical Support: Problem diagnosis, resolution, user training
- Communication Infrastructure: EPBAX, VOIP phones, Wifi Dongles, Leased Lines
Certification
- Diploma in Computer Hardware Maintenance and Networking Technologies, 2003, First Grade, Yashwantrao Rao Chavan Maharashtra Open University (YCMOU) Nashik
- Certifications in MS-Office course, 2004, First Grade
- Certifications in MS-CIT Course, 2005, First Grade
- Microsoft Certified Solution Associate (MCSA) 2012 Training completed for 410,411,412
- Microsoft Azure Fundamentals Training completed. AZ-900
- Planning to Peruse VMware Certified Technical Associate (VCTA) and Microsoft Certified: Azure Administrator Associate
Accomplishments
- Successfully Migrated Pan India Offices Systems from Windows 7 to Window 10
- Received Award for Best Support in Service Delivery on May 2013
- Received Certificate of Appreciation for Providing Support during Cyberattack in June 2017
- Received Certificate of Appreciation for Upscaling Intranet server Performance in 2023
- Received Certificate of Appreciation for Upgrading UAT Servers and doing P2V without any downtime in business hours
- Received Award of providing IT support in setting up IT Infra in short period of time for new acquisition in year 2023 (Rockwool India Private Limited)
Additional Information
Providing support 20+ Office, 9 Major Plants & 20 warehouse Pan India., Providing support to users in office 365 and share point administration and maintenance., Working with asset Managing Portal, maintain 1200 assets., Managed user moves including exchange mailbox, person network folder, AD organizational Unit relocation through Active directory., Managing Test servers using VMware ESXI., Managing VMware License and renewals, Working with PC CMCB remoting tool for remote trouble shooting., Maintenance & Configuring Aruba 2930, 6200, 2530 Switches, Monitoring and administrating the overall system administration activities in the office Using CMCB and MS team., Quarterly review IT and OT Flows Palo Alto 220Series firewall with help of Regional IT, Performs troubleshooting as required. As such, lead, problem-solving efforts often involving outside vendors and other support personnel and/or organizations., Manages computer host systems, including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system), Perform IT Asset auditing regularly with Plant IT Support, Working with Regional IT for Crowd strike compliances and Windows WSUS, User and Group Administration in Servers using active directory., Developing day to day to administration levels., Assist for technical help for near location Stations and remote stations., Autodesk and Adobe License Management and renewals, Managing License of Microsoft Products, Minitab and Data workbench tools, Administering Backups for user data and servers using Druva Insync Data Backup Application, Monitoring Windows Server and Windows System Security Patches., Managing Shared Folder Administration using Quota system (Through DFS), AD Account Creation and Managing Organizational Users Groups, Installation and Configuration of PC and Laptop using Master Image, VEEAM Backup for Servers, Netapp Server for File shares, Industrial System backup using
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Elementary (A2)
Organizationalprofile
- Customer Support Engineer, Mega Networks Private Limited, 06/2006, 01/2007
- Field Engineer (TAC), Wipro InfoTech Private Limited, 02/2007, 08/2007
- FMS Engineer (On Payroll of CMS Infosystems Private Limited), Site NSE-IT, 08/2007, 04/2008
- FMS Engineer (Off Roll (CMS from 2008 to 2014 / Team lease 2014 to 2018), Site Saint Gobain India Private Limited, 2008, Present
Passportvalidity
2025
Personal Information
- Father's Name: Mohar Ali Khan
- Title: Senior Executive Information Technology
- Date of Birth: 07/16/1984
- Marital Status: Married
Timeline
Senior Executive Information Technology
Saint Gobain India Private Limited
01.2008 - Current
FMS Engineer
CMS Infosystems Private Limited
08.2007 - 04.2008
Field Engineer (TAC)
Wipro InfoTech Private Limited
02.2007 - 08.2007
Customer Support Engineer
Mega Networks Private Limited
06.2006 - 01.2007
B.COM -
MUMBAI UNIVERSITY
HSC - undefined
Maharashtra State Board
SSC - undefined
Maharashtra State Board
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