Tanvi Gupta
Gurugram
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Senior Implementation Analyst
Rayden Interactive
Pune
03.2023 - Current
- Project Setup and Implementation: Established and configured projects for clients, ensuring seamless functionality and efficient processes.
- Dashboard Creation: Developed user-friendly dashboards for front-end admin teams, enhancing data visualization and accessibility.
- Paperless Registration Forms: Designed and implemented paperless registration forms tailored to different appointment types, streamlining registration processes.
- Client Training: Conducted comprehensive training sessions for clients, facilitating smooth adoption of the implemented systems.
- Usage Reports: Generated and provided usage reports to clients, enabling them to make informed decisions based on system utilization.
- Appointment Acceleration: Spearheaded initiatives for appointment acceleration, optimizing scheduling processes for increased efficiency.
- Self-Scheduling Setup: Implemented self-scheduling systems, empowering clients with convenient and accessible appointment management.
- · Client Support: Offered ongoing support to clients, addressing inquiries and troubleshooting issues to ensure continued system functionality.
- · Project Documentation: Created detailed documentation for project setups and configurations, ensuring clarity for both clients and internal teams.
- · Continuous Improvement: Actively worked on enhancing appointment processes, contributing to improved client experiences and system performance.
Service Delivery Analyst
Cvent
Gurugram
08.2018 - 07.2019
- Started working as Service delivery Analyst, where I was trained under Cvent core tool with building Registration, Website and handling premium account for corporate clients
- Explained technical service to technical and non-technical client, generating support and establishing clear lines of communication
- Part of integrated events team handling Cvent's premium clients at front end and back end
- Providing onsite tools and building brochure for clients that can be used in front end
- Application demos (Cvent app, Onsite, lead capture) with understanding client requirement and fulfilling projects prior to deadline.
Quality Analyst
Teleperformance
- Joined TP as a T1 technical support advisor, where I provided assistance to clients with basic troubleshooting with their systems and guided them with basic know-hows
- Then moved on to T2 and T3 where we handle technical escalations for all the APPLE products, create follow-up with clients and provide final resolutions
- Got promoted as Quality Analyst where I understood how team management works with client handling skills
- Used MS Excel to organize company data and reports into detailed pivot tables with other skills like SUMIF, COUNTIF, VLOOKUP.
Customer Operations
Eclerx
- Improve decision making, enhance relationships with field technicians
- Helped to increase customer return rates by providing excellent customer service at all times
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
Education
Electronics and Communication -
Government Polytechnic Kandaghat
07.2018
10th -
Convent of Jesus & Mary
Shimla02.2015
Electronics and Communication -
KUK University
Skills
- A strong communicator, able to address all client questions and concerns
- Working with clients from conception to completion to ensure that they get everything they hoped for
- Bringing forth strong multitasking skills, and a positive attitude seeking to help the client
- Ability to Work Under Pressure
- Ability to Work in a Team
- Adaptability
- Detail Oriented
- Customer Service Skills
- Conflict Resolution
- Time Management
Languages
- English, Expert
- Hindi, Very good command
Hobbies and Interests
- Painting
- Sketching
- Making Macrame
- Travelling
Disclaimer
I hereby declare that all the details provided above are true to the best of my knowledge.
Timeline
Senior Implementation Analyst
Rayden Interactive
03.2023 - Current
Service Delivery Analyst
Cvent
08.2018 - 07.2019
Quality Analyst
Teleperformance
Customer Operations
Eclerx
Electronics and Communication -
Government Polytechnic Kandaghat
10th -
Convent of Jesus & Mary
Electronics and Communication -
KUK University
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