Tanvi Kanwar
Bengaluru
Summary
Strategic Learning & Development professional with over 6.5 years in corporate training and higher education. Specializes in Training Needs Management, stakeholder collaboration, and impactful training interventions. Enhanced communication effectiveness and advisor/customer interactions through structured coaching and data-driven strategies. Designs scalable learning programs aligned with business KPIs and organizational goals.
Overview
8
8
years of professional experience
Work History
Lead - Soft Skills and Communication Trainer
KreditBee
04.2026 - Current
- Developed tailored soft skills training programs that enhanced team communication and collaboration.
- Led workshops focused on effective communication strategies, resulting in improved employee engagement.
- Mentored junior trainers in best practices for delivering impactful training sessions and feedback.
- Collaborated with leadership to identify training needs, aligning programs with organizational goals.
Language and Communication Leader
TaskUs
07.2022 - 11.2025
- Designed and facilitated Leadership Development programs for Team Leaders and aspiring managers focusing on executive presence, stakeholder communication, coaching conversations, conflict resolution, and performance management.
- Led end-to-end training lifecycle, including TNI, TNA, and TNE, to identify communication gaps
- Designed targeted interventions for over 2000 advisors, delivering soft skills and voice training programs. Improved communication-related KPIs, such as CSAT, NPS through structured coaching
- Reduced communication-driven escalations by 80% via focused pronunciation and business communication modules
- Conducted train-the-trainer sessions to enhance facilitation quality across teams
- Performed ATA reviews and live audits to ensure training excellence and compliance standards
- Developed customised training modules aligned with stakeholder requirements and objectives
- Facilitated interactive learning through simulations, case studies, discussions, and real-time feedback
Assistant Professor
Lovely Professional University
01.2020 - 12.2021
- Delivered undergraduate curriculum in English language and professional communication to engineering and commerce students
- Enhanced student presentation and analytical writing skills through structured communication frameworks
- Designed academic modules focusing on critical thinking, business writing, and spoken communication
- Evaluated student performance and provided developmental feedback aligned with academic standards
IELTS Trainer
Touchstone Educationals
06.2018 - 11.2019
- Facilitated structured IELTS training programs for listening, speaking, reading, and writing to learners.
- Elevated average band scores by implementing targeted test-taking strategies and personalized coaching
- Conducted CEFR-aligned assessments to evaluate language proficiency and develop tailored enhancement plans
- Improved formal writing and presentation skills through focused grammar and communication frameworks
- Enhanced formal writing and presentation skills through targeted grammar and communication frameworks
Education
M.A. - English
MCM DAV College for Women
Chandigarh01-2017
B.A. - English Honors
MCM DAV College for Women
Chandigarh01-2015
12th - Humanities
DayanandAdarshVidyalaya
Solan, Himachal Pradesh01-2012
Skills
- Training needs analysis
- Curriculum design
- Program evaluation
- Train-the-trainer programs
- Learning & Development Strategy
- Effective Communication Techniques
- Business & Executive Communication
- Coaching and feedback
- Cross-functional collaboration
- KPI improvement
- Leadership development
- Soft Skills & Behavioral Training
- Language Proficiency Assessment
Accomplishments
- Trained and coached over 5000+ learners/professionals across corporate and academic environments
- Successfully implemented structured TNI–TNA–TNE framework to align learning initiatives with business KPIs
- Designed and delivered 200+ workshops annually across communication, behavioral, and business training domains
- Spearheaded learning interventions that elevated communication standards and advisor capability, strengthening organizational performance and securing competitive global vendor rankings.
Timeline
Lead - Soft Skills and Communication Trainer
KreditBee
04.2026 - Current
Language and Communication Leader
TaskUs
07.2022 - 11.2025
Assistant Professor
Lovely Professional University
01.2020 - 12.2021
IELTS Trainer
Touchstone Educationals
06.2018 - 11.2019
B.A. - English Honors
MCM DAV College for Women
12th - Humanities
DayanandAdarshVidyalaya
M.A. - English
MCM DAV College for Women