Tanvi Sharma

Duration: Jul 2023 – till date

Designation: Software Engineering Tech Manager

Product Name: SMGR

Role

System Manager provides customers a centralized and unified management to manage the core elements of Avaya Aura together as a System

Responsibilities (in brief):

• Managing mainline project along with feature pack with team of 9 members.
• Understanding the feature to plan the development and testing accordingly.
• Collaborating with all the adopters relying on SMGR for smooth delivery and functionality in each release.
• Working closely with T4 teams to resolve issues for large enterprise clients.
• Working towards transitioning the product from on-prem to cloud (AEC)
• Implemented new technologies to streamline operations, reduce costs, and improve customer service.

Duration: May 2019 – Jun 2023

Designation: Product Owner

Product Name: Aura

Role

Avaya Aura is a bunch of Avaya products including CM, AES, SM, SMGR. Handled the features for CM, AVP/ASP and then SMGR in the time frame.

Responsibilities (in brief):

• Working with PLMs to understand customer requirement and crafting stories to make sure the feature is delivered in time with great quality.
• Conducting Persona Mapping meetings to make sure that all needed stake holders are involved and understand the requirement of a particular feature.
• Collaborating with different teams for end-to-end delivery of a particular feature.
• Participating in feature demos to make sure that discrepancies if any are caught in early stage.

Duration: Dec 2014 – Apr 2019

Designation: Module lead

Product Name: Avaya IP Telephony Servers, PBX and CMM

Role

Avaya PBX is IP Telephony based product that is combination of Hardware, Software, Telecom and Networking.

Responsibilities (in brief):

• Leading mainline project for Avaya communication Manager – A flagship product of Avaya & heart of any solution, with team of 10+ engineers for multiple releases.
• Planning Test Strategy, defining scope/content planning for Service Packs & mainline content, attending MRRB & CCT, dynamic Test Coverage Planning based on Content analysis & Risky File analysis, SV Effort planning & estimation, resource optimization,
• Co-ordination with different SV & development teams, ensuring quality and thorough test coverage while bridging with Project/Program Management
• Part of RCA TEA team
• Working with Senior Consultant/Consultant for Products knowledge and Process enhancement
• Assisting other engineers in day-to-day process.
• Responsible for Test Plan reviews.
• Defect tracking and logging.
• Regular Review meetings with Development team for current defects logged.
• Root cause analysis for defects created.
• Regression inputs to team to improve product quality for each service pack.
• Ramping up new joiners

Duration: Dec 2010 – Nov 2014

Designation: Test Engineer

Product Name: Avaya IP Telephony Servers, PBX and CMM

Role

Avaya PBX is IP Telephony based product that is combination of Hardware, Software, Telecom and Networking.

Responsibilities (in brief):

• Performing Acceptance testing, Structured testing, Integration testing, Ad-hoc testing, Regression testing, and Recovery testing.
• Working with Senior Consultant/Consultant for Products knowledge and Process enhancement
• Assisting other engineers in day-to-day process.
• Responsible for Test Plan creation, Test Case writing and reviews.
• Defect tracking and logging.
• Regular Review meetings with Development team for current defects logged.
• Root cause analysis for defects created.
• Regression inputs to team to improve product quality for each service pack.
• Ramping up new joiners

Duration: July 2007 – Nov 2010

Designation: Support Engineer

Product Name: Application Enablement Services (AES), BCMRD, Verint Recording systems

Role

AES is a product which acts as an interpreter between Avaya PBX and all the other applications. It provides the applications a robust platform to communicate with PBX independent of the APIs being used by application.

Responsibilities (in brief):

• Supporting customers on issues raised
• Handling critical customer accounts
• Working on escalations
• Mentoring new joiners to ramp up