Tanvira Bagawan
Bangalore
Summary
Motivated and personable customer service professional with 5+ years of experience in providing excellent service, resolving customer inquiries, and managing complex issues. Seeking to leverage communication skills and problem-solving expertise to contribute to a dynamic customer service team.
Highly qualified & more than 4+ experience and a strong financial background. Great decision making ability & excellent communication skills. Result-oriented, self-motivated and enjoy working in team. Effective customer service and relationship management skills.
Overview
12
12
years of professional experience
Work History
Customer Support Engineer
Tech Mahindra
01.2023 - 01.2024
- Responded to an average of customer inquiries daily, ensuring a high level of customer satisfaction.
- Provided detailed product information, resolving customer issues via phone, email, and chat.
- Assisted in implementing new manav software, resulting in an increase in team efficiency.
- Processed returns and exchanges, addressing customer complaints with patience and professionalism.
Customer Support Engineer
HPCL GAS Agencies satara
01.2012 - 01.2018
Education
M.com - banking
Pune University
01.2012
B.Com - Accountant
shivage university
Satara01.2006
Skills
- Communication skills
- Presentation skills
- Organization skills
- Computer operations
- MS Office
- MS Word
- Excel
- PowerPoint
- Typing skills
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Travelling
- Cooking
- Listening music
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Technical Qualifications
- Tally 7.2 version
- MSIT Advanced diploma course
- Marathi typing course (Typing skills 30 pm English)
Personal Information
- Passport Number: Available
- Date of Birth: 06/31/85
- Gender: Female
- Nationality: Indian
- Marital Status: married
Timeline
Customer Support Engineer
Tech Mahindra
01.2023 - 01.2024
Customer Support Engineer
HPCL GAS Agencies satara
01.2012 - 01.2018
M.com - banking
Pune University
B.Com - Accountant
shivage university